Tulsi

I ordered an Aloo Paratha and Paneer Tikka from Tulsi through Uber Eats. Unfortunately, I received the wrong order. I contacted the restaurant immediately and although I was quite annoyed at not receiving my order, they dealt with the situation professionally. Very prudently, they had written my name on the delivery bag and left a receipt with my name and item listing inside the bag and the delivery driver had overlooked this and gave me the bag for another order (presumably from a different Indian restaurant who don't write the customer's name on the bag or provide a receipt). The restaurant then contacted UberEats and promptly organised a refund. I contacted UberEats to ensure that only the driver was penalised and not the restaurant, as neither the restaurant or I were at fault. Whilst I didn't get the my order as intended, I think the restaurant handled this very well and left no uncertainty that this was purely the fault of the Uber driver, and I'd be happy to shop with them again, although next time perhaps dine-in will be preferable.

The new manager is personality-kid who makes you feel welcome and special. The food seems better now too, with a richness to the sauces and nicely cooked meat or paneer. Of course it’s authentic Indian, with lots and lots of options on the menu. Oh yes….and the decor and ambience is super nice too.