Pollo Tropical

I used to get food from pollo tropical very frequently, but the service is dropping. I know that working in the fast food industry can be stressful, but when it comes to customers a little politeness goes a long way. My last shopping experience there was lacking in hospitality...I don't believe I will be going there much after my last experience.

What a disappointment! I went inside and ordered the new meal "Scabeche Shrimp Bowl" First, the cashier ordered the wrong meal. Second, when they prepared what I had really ordered from the beginning it was very poorly prepared. It didn't look appetizing, messy and didn't look nothing how it was advertised. Needless to say, I asked for my money back and left. I know that this new meal will not sell & will not last very long, if they continue to not prepare it as it's supposed to be. The manager did not even appologized for my inconvenience and their mistakes. I do not recommend the meal nor this particular Pollo Tropical. What a let down! 😣

Everyone in this place is seriously brian damaged. They almost forgot all my orders and poured the lemonade out of a bucket right in front of us. Then not only that we asked if they remembered the forks, they said yes. They ended up lying to us, do they expect us to eat our food with with our hands ? We got a bowl rice beans like seriously. Maybe if you don’t like your job here at polo tropical you should seriously think about quitting and working at checkers across the way. This place deserves 0 stars. And not to mention it seems like they are having a partying in back of the kitchen the way they are all throwing the food together.

Tried the grill master trio. First time at a Pollo Tropical in a long time after several lackluster experiences. It was not bad. The beans were a little plain and I wasn't a fan of the sausage having caraway seeds in it though it still tasted fine. The location was a lot cleaner than in the past. Still not a huge fan of PT, but if someone dragged me there, I know there's something I'd eat.