Baskin-robbins

I had the Reese’s Peanut Butter Cup ice cream and it was delicious. The service however, was horrible. The girl who waited on me spoke such poor English, that she couldn’t tell me that the hot fudge heater was broken. She got someone who could explain that if they turned it on, the hot fudge would burn. What no employee could do was to figure out they could microwave it, or put it in the convection oven. I must have waited at least 10 minutes for service, because the girl who didn’t speak English couldn’t figure out how to load a DD Perks card. I should have just left. Because the hassle wasn’t worth it. I don’t know what happened to the 32 flavors, but this store only had 12.

Placed an order on DoorDash for a $20 peanut butter cup pie which was listed at the top as a popular favorite. They confirmed the order and waited until 15 minutes after the dasher arrived to pick up to cancel my order reporting they couldn’t fulfill the order. They never called me to let me know and like I said, waited 40 after receiving my request to deny making it. I should receive a refund of $28 in about 7 days... and they cancelled my order just in time to miss an opportunity to order from elsewhere before they stopped taking orders.

Ice cream is delicious... But the people working are totally careless. Hay BR maybe if you paid them a little better, they will develop awareness and pay more attention...if they're getting a nice pay like the people from "chik fil a" and they don't better their service then replace them with people who will.

Worst customer service ever! I was there a couple months ago and a make employee didn't stop laughing at people. I told me self I would never go back. My girlfriend wanted ice cream so I said we would give this location another chance but the same guy with the same BS was there. Smiling and laughing at us. Another employee went to the back of the store with my girlfriends Ice cream she claimed she went to get spoons but that wasn't true since there were pletnty of spoons at the front. Very disappointed! Will never go to this location again.

This Baskin Robbins has to be the worst I have ever been to. It took 20 minutes for my husband and I to get two small milkshakes. Then after we drove away and tried them, they were disgusting. All you could taste was chunks of ice and water that tasted ever so slightly like milk. I will never go back and I would recommend that no on else go to this location either.