Kai Ping Restaurant

If I could give zero stars I would. I have been ordering from Kai Ping for 9 years, and have never experienced something like this before. We received a $100+ order and multiple items had hair in them, in addition to the sauces having a metallic flavour. I spent 30 minutes on the phone with the restaurant only to be accused of lying and offered a refund for a fraction of the amount paid. I agreed to the refund, but later got a call to say that the manager would not approve a refund and nothing could be done. We will not be back.

I ordered mapo tofu and it tasted and looked more like beef stew. There was little to no chili oil to be found. I find it unbelievable that this restaurant passes itself as chinese as this tasted more like chef boyardee. Sesame chicken was also soggy and feels like its mostly breading. Given the stark shift in ratings from past years to recent times, it looks like the new management has opted to sacrifice quality for quantity. I urge anyone to AVOID this establishment. If youre an employee/manager reading this, do better.

If I could have given a zero for review I would have. This was the absolute worst Chinese food I have ever ordered. If you notice I say ordered, the reason being was of the 4 dishes and spring rolls that we ordered, only the spring rolls were eaten. The spring rolls were not that great but we were very hungry and tried our best but couldn’t get beyond the spring rolls. We ordered salt and spicy ribs they brought us squid, sorry couldn’t eat even if we had ordered this. The squid was like rubber and no flavour or spice. Next we ordered kungpa chicken which definitely wasn’t chicken, not sure what it was but texture of rubber and again no flavour and a big pile of peanuts in corner of dish. Ordered shanghai chowmein, rubber noodles and nothing else in dish, no veggies, no spices. If there was at least some flavour maybe I could have chewed on the noodles for awhile but awful. The breaded shrimp was close other than all the bread crumbs falling off shrimp sitting at bottom of dish. The rice was dry and hard so I couldn’t even eat this. I have never in all years of ordering Chinese food had such bad food that I couldn’t eat anything. I am in shock of how this place had such high ratings.

Ordered some food yesterday and while waiting outside for my pickup kitchen staff were coming and going without masks on. When I tried to cancel the order, the person on the phone tried to tell me I went to the wrong restaurant and then hung up on me. The food here is good, but I don't feel comfortable ordering food from a place that doesn't wear masks.