Shawarma Khan

We love the food from Shawarma Khan but trying to get delivery from here is near impossible. Every time my husband and I try to get dinner delivered there's an issue (4+ times!). This last time we called our order in and picked it up. Normally that's not a problem but we have a new baby at home and it would have been so much easier if the food could have been delivered. :(

Owner please train your employee to be polite and gentle towards customers. I came to 10 prior to the closing time (which I didn't know) and the lady at the counter was very rude and wasn't happy about it. A lady customer came after me and the way she was treated was very bad. Both the women at the counter wasn't even responding to her questions . Very humiliating and insulting.

Before I delve into the not-so-great aspects of this restaurant, I want to appreciate the restaurant staff who attended to me. She was very kind and thoughtful. She saw that I liked the salads and decided to give me 10% off. Unfortunately, The quality of this restaurant has deteriorated so much. I spent over $20 on a quick bite here and nothing tastes good! I got the Tabouleh salad thought I would love it but it actually doesn’t taste great. I usually use quinoa as part of my Tabouleh recipe, but I’m not sure what was used as a replacement here at Shawarma Khan. Whatever it was, it is not as tasty as quinoa in a Tabouleh. The chickpea salad is also not great-very salty. Goodness, I’m so disappointed! Worst of all was the shawarma. It was so soggy! I had to open it up and eat it as a meal, but still all that was salvageable was the meat, onions and pickles. The remaining veggies were so soggy. I’ve had Shawarma here before and it wasn’t this terrible. Other places in the city serve better shawarma, I recommend trying others as opposed to this one. It may look tasty but your taste buds would most probably be disappointed.

I am unhappy because of the services. The food was so-so. I ordered an 10.99$ kabab plate. But they made a mistake, charged me for 13.49$ as beef plate. Beef plate is larger than kabab plate. I went to my car to eat, and noticed the mistake. I asked for a refund, he gave me 1.5$ coins. I was confused. Even we don't include tax, 10.99+1.5=12.49. So I didn't leave. He gave me another 1$ coin, said this should be enough. So I left, but still unhappy. The small price difference is not so important to me. People make mistake, I understand. But In the end I feel I was treated like a beggar.