Panda Tea

Very disappointed after spending 10 mins waiting on two drinks, with no one in line… and get a drink I can’t even sip up their straw! It was packed full of ice. I have never had such a horribly made slush tea. crunching on ice every sip. My mouth was actually sore and had to stop drinking it. Even after an hour of letting It sit I still had this much ice chunks when I got home so I strained it and poured the drink back in the cup to be able to drink it. Will not be back.

Very disappointed! I use to love Panda Tea so much and it's been my family's go-to bubble tea place for 5 years. But the quality started going down when they moved to the new location and started expanding. The staff messed up my drinks at least 3 times, and the wait time is SO long! The mobile ordering page is not very user-friendly - took forever to load. And the points system... I much prefer the old card and stamps system. I wrote so much because it's sad to me! I had so many good memories there. And now it's not the shop I remember.

I used to work here and they underpaid me during my training, they paid me cash for $9 an hour because I’m a newcomer and don’t understand the law in Canada. The work environment was dirty, they kept the place that customers see clear, but the inside was gross. The boss was very good at stressing people out, she screamed at staffs and wanted the new staffs memorize the recipes for the whole menu within a week.

I'm very disappointed in the customer service after waiting over 15 min for a drink, i was unsatisfied with the drink and how unsweetened it tasted I went back and asked for extra sugar or a change in drink but I was denied, its like they don't care about customer satisfaction as compared to other places I've been to! Not worth the money!