Summer Palace Chinese Restaurant

I ordered cumin beef for home delivery. The food arrived BURNT and tasted TERRIBLE. Also the beef looked nothing like what was shown on their menu on Food Highway (app). I spoke to customer service and even sent them images of what the food looked like. They spoke to restaurant and said at most the restaurant can offer 50% off on the NEXT VISIT. However I was not interested in visiting again after the disappointing taste so requested a refund but was denied by the restaurant. I would have posted pics here too if Google had no asked access to my personal gallery (no idea why they should need that anyway!)

Horrible services. I ordered pick up and they prepared two packages but only labeled one. All the staff were busy serving dine-in customers when I got there and after being ignored for a few minutes I decided to grab the package labeled with my order# and left ( it was put on the front desk). After I got home I found it was only rice and clear soup. I called them and they sounded surprised that I didn’t know that they ALWAYS place one order in two packages but only labeled one. They made it sounded like my responsibility for missing the package without any label and being too considerate to bother them to grab me the food. When I request a delivery for the rest of my food they refused rudely and the only option left for me was to grab it myself. I have two young kids at home and they had been cranky because of hungry (and that’s why I ordered the food thought it would be faster also I was too tired to cook that day) but now i not only wasted my time going for the first time also I needed to get the two starving kids ready for another trip to the restaurant. I used to like Summer Palace a lot and visited it often before the pandemic. But now if anyone asked me what I think of it I will not recommend it (especially the pick up service) and feel so disappointed.

Terrible service, the server had no knowledge of the menu we were wanting to order non spicy things for kids and she got us to order dishes that were spicy…. The kids were unable to eat anything. When we wanted to order the server told us they were sold out of half the menu. When our food came out everything was disgusting the worst Chinese restaurant I’ve ever been to I ended up just eating plain rice. The whole experience at this restaurant was awful and a waste of money

This is not about their food. Actually they have decent food and some of their dishes are really good. But their front desk service is questionable and sometimes rude when they get “busy”. They reject your requests with feedbacks like “I can’t because I’m very busy” without any sense of manner. They don’t feel bad when their customer called for a late delivery and had no patience answering questions. Disrespectful and simply rude. I understand that sometimes when things get busy people may feel overwhelmed but that’s not a reason to show your customer attitudes, especially when they waited for 2 hours. And the lady didn’t even ask me for an order number before she told me “I’m sure it won’t be sent in time”