Save On Foods

This store has a great selection and the drivers are normally awesome. However, last time our order was simply dumped on our steps with no phone call, knock, nothing. There was a house full of people and we were home all day. The only reason we caught the order was because we went to take out the garbage and stepped on it. If we'd found it later, all of the fresh fruit and veggies would have been frozen mush. Taking it inside, we found a bunch of damaged items as well. This was just one order, but in general the substitution system is really frustratingly inconsistent. For example: Apparently there were absolutely no fresh vegetables in the entire store the last time we ordered. Or the shopper did not want to walk across the store to get them... (Complained to Customer Service about all of these things overall, and received 2500 points. If you shop at Save on Foods you know that is less than the price of a jug of milk. In the meantime, we lose time having to 1) find replacement items for things they left off, as basic as celery and 2) having to spend time reporting and making complaints. No one wants to spend time out of their day doing this. It is only the accumulation of annoyances that brought me to finally writing this review in the first place.)

I used to love their international food products, but I bought the ONE YEAR expired frozen food in December feeling so bad! (Sorry I was in a rush without checking bbd then found out when I was eating). I email them to complain with receipt n pics then they NEVER answer back n had no time to return that store !! Funny

New to this area & first-time Save-On-Foods shopper. Been there 4 times & still a bit lost with their layout. Friendly staff~especially 2 of 3 women supervisors were very helpful on my visits. Not as much variety in name brands as other stores.. perhaps because they have large selection of their own brand-Western Family. Tried their brand in back ribs & homestyle chicken/veg meat pie (660g). Both were quite tasty..! They match other store flyer prices too.. much appreciated by low-income folks & seniors w mobility issues.. be it with oneself, transportation, or both😝. Feel sorry for folks without cellphones.. almost the only way to match prices, since most stores don't put out paper flyers anymore. Cost of everything has skyrocketed so I take advantage of food sale prices whenever possible.. that is when my car starts, ha-ha..! So thanks Save-On for your service & for price-matching..!😉

I was there yesterday the only had one cashier and no one helping out at the self checkout. All the self checkout machines kept having errors. I feel bad for the one cashier, he kept having to go back between the register and you scan. There was also a huge line up. Poor guy. They say they have low prices but most items cost more here than at other stores. They do have a great bakery and ready made to go meals. You can also find international items, from other countries.

Haven't shopped here much but from what I can tell they are a grocery store with some extra stuff thrown in. Like take out food and a Starbucks not my kind of place. More of a Tim's guy myself. Their seafood and meat departments look like they carry a wider variety then most. So give it a try I guess, you may like it.Oh now I remember we don't usually shop here because of the parking lot. Too many stores not enough spots.

Last time I went this store was 6 months ago. Security guard was very rude. I went to take cash back after buying 1 chocolate. I didn’t see him and when I was leaving I threw receipt in dustbin. He was watching and spoke very rudely to me and said me to pick receipt from garbage, I felt it embarrassing when I refused he called manager. When manager came other employee (security guards friend I guess) blamed me I was stealing. Everybody was watching in store I felt very embarrassed. When manager found receipt from dustbin and figured out everything was ok. She simply said I can leave. Few of my friends were watching and she didn’t even said sorry. If think attitude is more important than customers. That was last time I visit to store. Now I know why Walmart and Canadian superstores are good place to visit

Understaffed. Waited in an express lane for 10mins to buy 2 items. Only 3 cashiers working during dinner time. Its 530pm. There is one lady who is working customer service and self checkout. Customer service was non existent. And it feels like this company or the store manager is cutting back on employees