Marks & Spencer

Pleasant and helpful staff in the shop. It is a pity that the restaurant’s quality is so inferior to the quality of the shop. We had sandwiches, rolls and drinks which were good value for money but the chips were disgusting. We ordered two portions. They only brought one bowl ( half emptied ) which had reheated soggy chips. When I reminded them that we had ordered and paid for two portions, they took a wee while and brought a full bowl of just made chips, not perfect chips, but totally different to the previous one. Customer service must improve.

Clotted cream scone with strawberry jam and a smooth late. Marks and Spencer tea room is maybe in need of a deep clean around the skirtings, but the service is always delightful, with smiling and helpful servers and back staff. Prices are on the average side for in town eateries, good selection of "home-baked" goodies, along with a small range of midday meals. Sandwiches and salads are also available. Will be back to review the cleaning in a bit.

Store is very well laid out and I hadn't been there since they opened the cafe upstairs. A welcomed addition! Had a lovely coffee and cake there. Very well organised for social distancing and hand sanitizing etc too. Only slight problem was when I was queuing at the checkout in the food department. All the checkout operators were off or going off except for one. There were a few of us queueing and although the operator apologised for the wait, I felt the supervisor could have had replacement staff on the checkouts before the others all left. Apart from that, I enjoyed my visit and all the staff were very friendly and helpful.

Typical modern M&S store well-stocked with lots of tempting goodies on display and very helpful staff. My only complaint is the curry meal choices are way too chicken-oriented, and the said chicken is not labelled free-range, and is therefore rubbish (we've all seen the documentaries on how farmers generally get paid a few pence per chicken). More lamb, beef or fish curries would be very much appreciated.

Brilliant M and S the best staff member by far is Michael O'conner! He was so helpful and friendly. He helped me round the store and helped me pick two items of clothing and held them for me then brought me to get some food and very kindly put it through the cash machine himself before escorting me in the nicest possible way out of the store. In fact he got me a taxi home and made sure I was in it safely. Such a kind young man! I didn't know there were people still like this! He is a credit to the store and the name Marks and Spencer! Which is a great store too! Great produce and excellent clothing!