Starbucks

The reason this coffee shop didn't get 5 stars was not because of the staff, food or cleanliness. It was because of the service. There was a very long line around the drive-thru because they could not keep up with the volume of orders which caused a very long delay with people getting their food and drinks.

One of the worst customer services!! There was some miscommunication of lemon cake quantity in my order and I went back and they lady was yelling at me like “you said two lemon cakes. You said two! Do you want refund?” I mean just calm down and stop yelling and showing me attitude. If there a mistake on my part then you don’t have yell or be rude about it you can calling explain. Never seen such customer service at Starbucks!

I love Starbucks, not a week goes by without me indulging in my favorite coffee. In fact, if I'm honest, I'm usually there several times a week. But I'm new to Albany and by far this is my least favorite Starbucks (and I've been to several different states). They're friendly enough but they really seem to ration the drink. My first experience u asked for no ice, what was given to me was 1/2 cup of the drink and the other 1/2 whip cream. I swore I wasn't going back especially if I'm paying $6+ for 1/2 a drink. Today however my craving was unbearable. I returned to this Starbucks, didn't bother them with light ice/no ice request and what I got was a cupful of ice so that after a few gulps the drink was done! I remain a huge Starbucks fan but will NEVER be going back to this Starbucks! 2 🌟 for the drinks' taste.