Pizza Hut

We ordered 1 pan and 1 hand tossed large pizza. What we got was a flat pan almost like a hand tossed but hard crust and a thin floppy New York style crust. Called and was told all we can do is give you a $15 credit. Never got the credit. I would like to have what was ordered and the a restaurant to better own up to the terrible mistake they have made. There are 100s of other pizza places around.

I have used this location three times ( order for pickup) and all three times the pizza was excellent and service was good. The only thing I don't like is ordering online process. Even the advertised specials doesn't list the cost untill you add it to your cart which wastes the customer's time. If the pizza wasn't so good the online ordering process would be a deal breaker.

I am a customer for years with no complaints. Today I picked up my usual order and it was clear that the pizzas were old and reheated. The cheese bread was the same. Even the marinara sauce was horrible. When I called in to complain, I was put on hold for a long time while I hear the store employees talking and they kept me at least 5 minutes before I hung up extremely upset, and store was empty! First time I got really upset at pizza hut. I guess we will take a break for some time. Definitely not a behavior or customer service I have expected from pizza hut

Wouldn’t work online so i place Order for delivery cash called store to tell them my debit card number over phone and said “do not honor” ok…so i drive up there at 1015pm to just pay with that card maybe if i awipe It it will be fine. I get to store and try to swipe same issue. At this point i said forget it then decide to just go get cash back from Kroger next door. Keep in mind it’s 36 out which is a main reason i wanted delivery so i go Get cash and return to store to pay for food when i tried To pay the first time i was Told 12.37 when I went back with cash i was Told 14.00 i dont Know what the difference came from but I was to tired to argue over a 1.00 and sun change…i asked The girl for Mariana sauce thinking for all my trouble they would just give it to me for free no she charged me full price! Next time I’ll jus let the pizza go to waste or order from papa John’s like I normally do!