7-eleven

1. Hit or miss with the pickups. The associates are not the problem. These employees are left by themselves all night to take care of customers, keep the store clean, and prepare delivery orders. By the morning, the store is a disaster and the employee looks like he got hit with a truck. Every day. Holidays and weekends included. It’s not right. Fix it. 2. Waiting at the counter while the one employee working sweeps the floor. Going on five minutes here.

I was cashed out by an older gentlemen with a fluorescent green vest. It didn’t go too well. I had recently (yesterday) signed up for the 7-eleven app and had a free small coffee. When i asked him about how to get a small coffee, he raised his voice at me to tell me that he couldn’t do it without scanning a barcode. I did as was told, but it would’ve been just as easy to explain calmly and without yelling at me. This isn’t a typical experience though, the other cashiers are friendly and upbeat. This older gentleman however is not.

One of the employees who works here is extremely rude (older man with chin length grey hair). His register stopped working and would not accept payment from my card (the person behind me tried to pay with his card as well and it did not accept payment, so the issue was not with the card declining), and he began to shout at me that he 'did not have time for this' and that I was wasting his time. He stormed off and another cashier had to take over and open a second register so the customers could pay. Even in the past, he treats customers as inconveniences, huffing and sighing while checking out. He also always has his mask down and I noticed that every time I come into the store, his mask is below his nose and sometimes on his chin. Not great for customers just trying to get in and out with their purchases.