Starbucks

Far too often I, along with other customers, have had to wait upwards of 30 minutes or more for their order. I mobile ordered a drink and food item at 8:08 AM, app said estimated time 8:20 AM, finally received my drink at 8:46 AM-- no one should have to wait 40 minutes for 2 items. I get they're short-staffed, but most people can't wait that long-- I'm lucky my schedule is flexible, but I feel for those folks who have jobs, appts., places to get to and either have to wait and be late or have to forego their purchased item(s) because of a lack of efficiency. I wish I could give more stars here, but I've been to places that are just as busy, just as short-staffed, and somehow manage to get orders out much faster.

I don't typically expect a chain stop like Starbucks to offer a personal touch to their service. High volume with a quick turnover is the norm for most; I was lucky to have come to this Starbucks at the right time. This site has an extraordinary employee who provided that personal service in a friendly and professional manner. Christine was knowledgeable on the food items to aid me in my choice for a low calorie lunch. Despite having a long drive through lane, she did not make me feel rushed. Her recommendation on a coffee choice has given me a new favorite and a reason to come back to this site.