Einstein's Bros Bagel

Tried to eat here this morning. There was literally one car in the drive-through and one patron already eating in the restaurant, so for a Sunday after church in Buckhead, this is SUPER slow. No signs anywhere (on the door, etc), but as we proceeded to order, we were told it was cash only inside. We were told we could go through the drive-through if we wanted to use a card. We were not going to pile the entire family back in the car, drive through the drive-through and get our food to go - or get it and bring it back into the restaurant to eat - all to use credit. We asked if they couldn’t use the register for the drive-through for our order that was literally just feet away from where we were standing. They proceeded to tell us that it would “hold up the drive-through line” - which at this point the single car that had been in it had been serviced and the line was empty. The lack of customer service and inability to accommodate customers is appalling to me. People at this facility would rather forego business than flex a little and have a little customer service. Pitiful. We will take our business elsewhere where customer service is a priority.

They still haven't opened indoor dining, which may be understandable with the current hiring crisis. However, the drive through line is too long to be workable. It was over 8 minutes per car for service. (Not just one long order--all 4 cars ahead of were that long, as was mine with just a bagel and coffee.) When I got to the window. My toasted bagel was no longer warm, suggesting that they had made it as soon as I ordered, not 20 minutes later when I got my food. The bagel was delicious, just not hot, and the coffee was hot. Inflation has hit them (and everyone else) hard--$1 more for.my order than the last time I'd been there.

This location is the absolute worst! We only stop here because it’s en route to my sons school otherwise we would not! Every time you try to order it takes 10 minutes because there is signage covering the speaker and they can’t hear your order. Once your order is finally placed and you make it to the window the girl who usually works between 7-9am is rude and combative. Please fix your speaker and find employees who are polite and courteous!

Went there this morning for breakfast. The food itself wasn't terrible, but the woman at the drive-thru was so incredibly rude. It was probably around 11:20-11:30am. I accidentally picked "drive-thru" when ordering online, so I drove thru to try to let them know I was there and would be waiting at curbside. Before I could explain myself I received a very condescending "you literally just placed your order like 10 seconds ago". I took this with a grain of salt and decided it wasn't worth an argument. I drove around front, but curbside was not accessible at the time and I parked, literally 20 feet away in a parking space because i didn't want to be in the way. The same woman came out with my order and again, very condescendingly says " for future reference, curbside is over there". I took my order from her and didn't even acknowledge her further or say anything back. Its really a shame because the food was decent, im in the area every Thursday and thought this could be my breakfast spot on that day, but that woman left a terrible taste in my mouth and I wont be going back. Reading through the comments and seeing others have had the same experience with, it seems the same person. Not sure how shes made it this far in customer service with such a bad attitude. Honestly, to be quite frank, she needs to learn when to just keep her mouth shut. She doesnt need to comment every rude thing that comes to her mind. I have a feeling she'd have a problem if someone did that to her.