Subway

We were the only two people there. Kid forgot what we told him we wanted multiple times. Then a different employee, Matthew, checked us out. Forgot to give me the large cup though. When the other quiet kid gets over to the register again I ask for the cup. He starts to ring me up for it saying the other person didn't... when I walk out and check the original receipt.. we were charged and they just didn't bother to actually look in the bag at the original receipt or in their system at the last order. Maybe I'd be a bit more understanding of the situation if they were busy.. but the location was a ghost town besides us and one person that grabbed a pickup after we came in.

IF you decide to go to this location, pray that the manager does NOT help you. I ordered online for pickup upon entering the store a petite female was finish my order and placed it on the back counter since I saw this I approached the counter smiled and pointed- before I could say anything she rudely said “name?” I gave her my name and she handed me my order. I then grabbed two bag or sour cream and onion chips and began to pay for it with another individual that was at the register, whom was very polite and even complimented me upon leaving. I get all the way home to find that the order was completely wrong. So my fiancé and I went back to the store. I immediately asked for the manager. The petite girl told me she was the manager and the only one above her was the owner. So I asked her to call them. She proceeded to do so rolling her eyes at me and huffing and puffing the entire time. I then proceeded to open both sandwiches and laid them out to show them the issue along with the receipt. Both her and the assistant manager came out to the lobby to address us. As I told her I was unhappy with how she addressed me to begin with. The male assistant tried to explain they were busy all morning and training someone new and she messed up the order. Which was a false statement because I witnessed the manager finishing the order to begin with. I explained that I was pregnant and this was literally the first time I’ve left the house because of morning sickness to shine light on why it was such a big deal to me. I asked again for the owner knowing I was not going to get anywhere with her, evident by more eye rolls and lip smacking. The manager told me “I already called and she didn’t answer the phone she has a life outside of work.” “That’s not my problem.” When she told me “it really is.” I was floored my man looked at her and immediately stepped in between us. The assistant manager’s eyes got so big he stepped up as well and ask how he can solve the issue you want a new sandwich. “Yes and my money back for the inconvenience.” The Manager told me that’s not gonna happen and stomped off. I left with both sandwiches, my money and two complimentary drinks. Thank you “Shanya”, male assistant manager, for quality customer service but your manager knows nothing about customer service.