Denny's

Food was really good, my kids enjoyed, but first impresion with waitress was bad, we are bilingual spanish-english my ask for a coffee in spanish ( café), and then we both said coffee, she left us and ask for another waitress to help us in spanish. Second person helping us was amazing, was that racist i dont know she looked latina.

Where do I start? We arrived a few minutes after 12 on a Friday and were informed of a 25 minute wait for a table which was fine. There were three of us adults. We were seated at a table fairly quickly, and within five minutes our drink order was taken and delivered. Although I had asked for a half-and-half for my coffee they brought a flavored creamer but that was not a big deal and they changed it when I pointed it out to them. About 10 minutes later a waitress who admitted she was working her first day came to take our order. After walking away she came back and said she had forgotten to write down one of the orders and could not remember what it was so we helped her with that. A few minutes later she came back again because she didn’t understand what one of the orders actually meant. We tried to encourage her and told her that we know it was her first day and that she would catch on soon enough. After that it was 45 minutes before our food arrived and only after we asked an employee to check on our food. The meat in my skillet breakfast was burned and black. My eggs that were ordered over medium were over hard with broken yolks. At this point in the meal none of our drinks had been refilled. While both of the skillet meals we ordered were badly made, my son said his hamburger and french fries were fine. I’m afraid this might be the new normal for restaurant Service and food as restaurant struggle to find employees with experience. I did tip our waitress as she was trying her best with a little guidance from other staff, and I wanted to make her feel encouraged to keep trying. However, I don’t think I will be going into a Denny’s anytime soon. And YES, I realize it was DENNY’s for heaven’s sake.

So, I usually like Denny's, but it really depends on the location. This location, time and time again, has forgotten items I've ordered multiple times. Whether it is adding on a side or paying extra for a ranch I never get. Today, there seemed to have been some issues in the kitchen. My husband bit into his sandwich and in the middle of it was a bread clip. It has a date on it from March. I'm not sure what is more of an issue: chomping down on a bread clip (choking hazard) in the sandwich, or a 2 month old date on a food related item. Not to mention, there were a lot of black crunchy pieces of what looked like food scrapings straight from the grill throughout the sandwich. I usually do not leave bad reviews based on one bad experience, but it has been an ongoing issue.

Had a very unpleasant and humiliating experience with the waitress named Priscilla. Was not the first time this employee has been absolutely rude, has a very unprofessional appearance, attitude, rushing my family and I while taking our order. Only 3/5 people in my family were going to eat and 2 of my kids only wanted water. After we asked for water, this lady looked around other tables, looked back at my family, and began to laugh. My son asked what was so funny and she said she was “happy.” It was more upsetting due to the fact that it was for Mother’s Day and ruined our breakfast. It felt as if we were looked down upon and treated very poorly by this employee. Recommend asking for a table with Jaime and Dalia (I believe her name is) for exceptional customer service.