Sunset Lanes-bar & Grill

The employees here is friendly, helpful, knowledgeable and seem to enjoy being there. Although it was very busy everyone was having a good time and there was plenty of staff Big Al's is really a destination as the building is impressive inside and out. An elevator or two sets of stairs get you upstairs to a private event space. In the Caddyshack area these are more video games, a full length bar and huge windows looking out over the 1st floor. Event prices were reasonable and are posted on their website.

We met family for a day of fun with our kids. We started with lunch which was really good. We has a burger and french dip, while the kids had mini corn dogs. The portions were larger than we anticipated, and we were pleasantly surprised by the quality of the food. We were also surprised the kids got a gaming card with their meal. We made our way to the game zone. They have made it very easy to operate and even our 4 year old twins were able to navigate easily. All of the kids had a blast. Then we did a round of bowling, which went off without a hitch. The only complaint I had is more of a suggestion. We ordered the brownie bites with the caramel dipping sauce. The brownies were more of a cake texture which made it practically impossible to dip. We used a fork and it tasted good, just a bit mushy. It would have been amazing if it had been a proper brownie bite. All in all we had a really fun day and the kids would have stayed all night if we'd have let them.

Loved our experience here. Our daughters loved it more. I'd advise you to check this place out because other places similar to this place closed because COVID took a toll on them. The staff went out of their way to make it worth our while. I will not mention what they did but will say they deserve more business. The nachos order we ordered was delicious and much bigger than we expected. The Mac and cheese meal for the kids was much bigger than we expected and the even gave us extra game cards for the arcade with the food order. We will definitely come back again

Update- we haven't been back, but the manager did reach out to me and addressed the issues. They are working on these things and fixing them. He did mention the nachos and ordering system specifically. I appreciate it and give the props for this. Hopefully next time we go back I can leave a good review! So before I get into this I am glad Big Als is here and hope they do well. We've been here in the past and enjoyed it. Last night was not up to previous standards. The good: The Pretzel and cheese started things off well. Salty soft Pretzel with a mildly spicy cheese sauce. What's not to like. The wings- one of our party had the red hot wings and really liked them. I did not try. The average: The Philly- this was my meal. Not enough cheese sauce throughout-and this really is not a Philly. It's a hot roast beef sandwich with peppers, onions and cheese sauce. Not a bad sandwich, but consistency throughout would improve it. The onion rings were ok too. Big and crunchy, but this kind cool off so fast. The bad: The nachos. Literally no cheese anywhere. No flavor. Just a giant pile of chips for way to much money. Terrible. Will never order again without management assurance that next time will be different. Literally maybe the worst nachos we've ever had. How hard is it to put cheese on chips? The potato skins. My wife had ordered and didn't eat. I thought she might be acting picky so I tried one. Had a disgusting burnt acidic flavor that caused me to spit out and take a dry chip from the nachos to cleanse my palate. Horrible. Service- in light of the pandemic I know they were changing things up and I understand. The ordering app needs work. Didn't want to let me pay. Reset about 5 times before it went through. The kitchen either doesn't get the notes or read them as the servers had to go back repeatedly. By ordering and paying through the app - it takes away incentive for the servers to do a good job as well - as they want you to tip in advance. You can tell. No attention to the tables and no one checking to see if you needed anything. We waited for refills on drinks for 45 minutes. I know we could get up and go to the bar- but why tip anything at all if I'm going to do everything myself? I'm not upset, just disappointed that they have let their standards slip. I would love to leave a great review and increase stars, but probably won't go back for a while