Panera Bread

Gosh I really wish I could give more than one star to this Panera Bread location. It's really unfortunate because the staff here is phenomenal. Every person I've ever talked to is so sweet and the assistant managers or managers seem to really care to make improvements but every single visit has been an absolute disaster with orders being completed incorrectly, the food not tasting the same as other Panera Bread locations, it literally takes them forever to get your order out where it doesn't matter if you're a walk-in or ordering in advance on the app or doing quick roadside pick-up. All of it is unfortunately severely delayed and by the time you get the food, it's cold, sloppy and pretty unpleasant. I just don't know what it is but I wish they would improve on the quality of the food they prepare the timeliness and for the price that you pay you really have to give what you pay for. Again, I have found the staff delightful and lovely to do business with but this particular location definitely does not meet the standards that I've seen at other Panera Breads.

On a windy rainy PNW day, we hit up Panera for some soup and sammiches. It was the busy lunch rush and I got there before my order was prepared. As I was waiting, I watched the lady at the counter hustle to get orders out for pick-ups and dine-ins. I even heard her call out the my order, "turkey bravo no tomatoes", like "Yes!" it's coming up. I drove home and finally sat down for lunch to find, yup, you guessed it, tomatoes! We were stuck eating soggy tomatoe juice bread sandwiches. Thanks Panera!

The food is alright but the staff’s attitude stinks. I arrived 5 minutes before they closed to pick up my online order. I parked right in front of the restaurant in a spot designated for pick up, and their staff decided to lock the doors even though i was right there and there was still 5 minutes before they close. I called their number and waited a good 5-10 minutes before another staff came to my rescue. I confronted the staff who locked the door about the situation, to which she responded with “we’re really busy” in most indifferent attitude. Not even an apology. I’m sure you’re really busy closing up so you can get out of work early, who cares if we customers can’t pick up our order. If you'd like to be treated with basic respect and professionalism, I suggest you visit the Factoria location instead. This location stinks.