Chipotle Mexican Grill

Ordered online, said it would be ready by 7pm, waited until 7:05 to get there, went in, wasn't ready, large line of people being helped, large line was handled, still not ready, two other people walk in waiting for theirs too, more people come in and start ordering, 3 of us still waiting, almost 15 minutes since I got there, still not ready, other 2 people's either, line gone, finally FROM THE BACK, I hear clowning around, laughing, loud joking and then an employee walks out that wasn't helping on the front counter with two of the orders, one was mine, what were they doing in the back that whole time? Go straight home to eat, less than 3 minutes away, sit down, both burritos cold, no not an exaggeration, NONE of this is an exaggeration, wife's burrito was cold too, and the large guac and chips in ordered was barely full to the top of the cup. At the beginning of the pandemic back in April, my wife was told to wait in line while they took care of online orders that came in before her, now they're doing them in the back and still make people wait an extra 20 minutes for cold food? Only reason I didn't give just a 1 star was because amazingly at this point they got the order correct, cold and let, but it was correct.... sorry, unacceptable.

This place is great usually. They have a lot of real hard workers behind the counter. I get the veggie bowl and you get a ton more food by getting a bowl or salad. You can ask for extra beans and rice and veggies for no charge. Always a great experience and did tastes amazing. In the photo I have lettuce, brown rice, black beans, mild, medium, and hot, with peppers and onions, and corn with guacamole my meal total came to $7.33 after tax

Pickup order is over 40min late with no ETA & cannot get a refund. Lobby is full of pending pickup orders while the in store line breezes through - they need much better organization & communication. The staff run out & throw the bags on the table & run into the kitchen before anyone can speak to them.

Walked in, stood in lime for 10 minutes to be asked where our masks were. I asked if they had some as we would put them on. They refused service. There is no city rules on masks here. We were going to eat in an establishment that has patrons sitting closer than 6 ft apart with no masks. The girl that was rude about it as well. Oh well.