Five Guys Birmingham Bullring

It was my first time in Birmingham and in a five guys as well, and I didn't know what to expect, but I tried out the shake and it was amazing, so a few hours later I went back for a burger. Matthew was my cashier twice, and he was extremely helpful with everything and he made me very confident with my order. 10/10 would recommend

Tried five guys for the first time yesterday with my friend when I went to visit Birmingham and we was served by a nice man called Richard, he recommended a peanut butter and banana milkshake which tasted amazing and gave us information about what was on the menu, this was some of the best service I have had for a long time, the food itself was delicious, if I ever see a five guys again I will definitely come back, really enjoyed my experience

My server, George, was awesome. Lovely and friendly, walked me through the menu, recommended the Grilled Cheese with a burger patty in it and some toppings. Needless to say, it was beautiful. Amazing service, 100% recommend for anyone looking for top notch, hand crafted burgers ❤️. Resteraunt was very clean given it was 4 PM, again highly recommend 👌.

First time at 5 Guys and I really enjoyed the concept. The old school diner vibe is cool. The breakdown of how to place the actual burger/food order could be explained better but there is a visual menu so that helped. Not his fault, training should be personal so he could be more confident. First logical question would be "is this your first time at 5 guys", would saved a lot of hangryness. The open kitchen was so nice to see and staff were nice and friendly. Soda options were insane and appreciated! I hope the door on the stairs can be set to auto close cz that cold breeze is serious!!

Best burger 👌🏻 it's everything you could want really, I die a little bit from happiness whenever I eat one. Highly recommend if you want a really succulent and meaty, customisable burger 🍔 the spicy fries are amazing also, it's not often I want to eat all my fries but here I want to eat them allll 😋

Just wanted to write in and say how impressed I was with not only the food, but also the quality of service I received on what was my first visit to Five Guys, at The Bullring in Birmingham !!! Just had two days travelling back and forth from London, and after an experience to forget in my first hotel which resulted in me walking out to find another at 10.00 p.m last night, I eventually went out to find food about 10.30 p.m Whilst quite expensive , I’ve been told many a time how good Five Guys are and as the store was still open, I decided to give it a go. Once inside there were no other customers in , and Jay, who was busy cleaning, took time to explain how the ordering worked, and that I could have as many toppings as I liked on my burger . Harrison was cooking or preparing food behind him, and overhearing the conversation made his own suggestions and had some banter ! Having made my mind up I went to pay , and realised I’d left my wallet at the hotel 5 minutes down the road ! Despite the time it wasn’t an issue , and I dashed off to return shortly afterwards. Arriving back at the counter they could see how exhausted I was, but they obviously trusted I would be back, as my food was virtually ready ! Unsure which sauce to have on the burger , they puy the hot sauce in a separate pot, in the event I wanted to give it a go, without it potentially ruining my meal, if not to my taste !! The burger itself was made in front of me, and was amazing ! All the ingredients were fresh, care had been taken to prepare it for me, and the Cajun chips , which they kindly switched to a regular size , were fabulous !! The level of service was exemplary, and despite it being 10 minutes to closing, no-one rushed me, but instead Harrison who was now sweeping the restaurant asked on a couple of occasions if everything was ok , before Jay did likewise ! Great food, and wonderful staff made for a brilliant first impression !!!! Customer service is crucial these days and both Jay and Harrison have it in abundance ! Hopefully I will be back !!