Jack In The Box

Ordered a jumbo jack burger, and specified NO CHEESE a few times to lady at window, a small diet coke and a piece of cheesecake. Paid $9. Ok. The guy brought out my burger in a greasy dirty bag, yuck. Got back to work to wolf down my burger. Voila, CHEESE : ( Gross. Taking it back. I guess its frozen cheesecake for lunch.

Food taste good but they forgot the modifications. Wouldn't be that big of a deal if I wasn't the only car that was in their drive-thru line and I had to be pulled around to park out front to wait for the food to be made you would think with only one customer that ordered two basic chicken sandwiches you could keep the order correct.

Everything Daniel Ludwig said is true. I, too, have experienced many of the exact same problems with this store on two separate occasions. If you question anything, even if you are at the order board, the manager, whose name is Victor, tells you to pull thru and if you stop at the window to try to order he threatens to call the police. He is extremely rude and has no concept of what customer service is. I was told he was fired so I came back and lo and behold, he was back and he was worse than ever. I have not been back since February. I was a regular customer and this is a great store when Victor isn't running it into the ground.

so for the past couple weeks there have been several times that Ive gone at around 9pm, and either been told they were closed, or that they were "only taking door dash orders at this time". I went there tonight and was told they would only be serving door dash orders, and they would not take my order. so, I left, got something at the wendy's just down the road, then as I was coming home, I pass by to see that several cars are in the driveway, and they appear to be taking orders, just a couple minutes after I was there. so, I zipped back around, went through the drivethrough to see what they would say, and they did not realize it was me and asked what Id like to order. I asked them about what time they close, and then asked why I was told I could not order just a mere few minutes ago. I said I did not want to order now, but asked for the managers name. they refused to give it to me. I got out briefly and went to the car in front, and asked if their order was taken, or if they were door dash or just a regular order, and they confirmed they were not door dash. the person inside came out to tell me I would have to leave or he would call the cops on me. I was never apologized too, never given the name or referred to any other management to talk to. I stopped to record what was happening so I can share this with corperate management. Your store employees in the evening just close the place down randomly and turn away orders during times that even the ones doing so say they are open. they are rude, and do not offer any apology or offer to help or make up for any inconvenience. They look for excuses to not take orders, and then when asked for a manager they get rude and threated to call the police on people. at no time did I yell at anyone, cuss, or make any threatening remarks etc. yet, they actually called the police on me, I was about to leave and he came outside, was talking with the police, and went around to my car to get my liscense number, and then stated that he felt "threatened" by me.

I'm a door dash driver, like baby was locked, I go through the drive thru. I said into the box " I have a door dash order for" , and then rudely got cut off. They said come to the window. Where I sat, ignored for at least 10 minutes. One employee came to window after that.. asked me about the person behind me order. Then I waited some.more. in total I waited at the window for about 20 minutes with only 1 interaction with an employee.

They were out of the tiny tacos AGAIN, also chicken the other day. I know, first world (pandemic) shortage problems, but man the young man working was so accommodating and friendly in a down to earth, energetic and sincere way. Unfortunately we had to stop for darn fast food after getting the family tested for Covid, great way to start the new year. 🌟🌠 🙃

The gal working Drive through window is pure gold. Everytime we stop by, she has te best attitude. Her costumer service skills are unique. Our food is always hot and fresh. It may take a lil longer , but the wait it's worth it. It's hard to find people that actually cares now days. I hope she's been pay what she deserves.