Mcdonald's

I have never been more disgusted, some staff at this McDonald’s are absolutely Horrible. I come to this McDonald’s almost everyday and I been served by Amilia a couple of times, she makes me feel unwelcome she Always seems unhappy when when I get served. She makes me never want to go back here again. Today I order a soft serve and said “sorry, do you know how long it will take as I have a train soon” she then she said “we are busy” I then said I’d wait and when I got my soft serve she proceeded to yell at me and other customers behind me to not order if we have a train coming” we don’t come to MacDonalds to get harassed by staff thinking we are in the wrong. The rest of the staff are quite nice but she has a whole new level of nastiness.

The place is clean and generally well organised. Staff sound happy to help, but don't always look happy to help/at all. My most recent visit can sum up all pros and cons. I ordered a meal with an ice-cream (McFlurry) for dessert. The icecream was put together before the rest of the meal was ready (some ten minutes later, it was busy) so by the time I had gotten to it, it had been sitting in a hot place for 20 mins and had melted badly. Staff happily replaced the icecream for me without a complaint, and accepted my advice about timing when to make icecream orders with grace. Hopefully it is followed through. Ideal location, a bit hard to tell who is in line and who is waiting for food, however the limited space makes it difficult. Still decent and worth stopping in if some Macca's takes your fancy.

Bought a hot fudge sundae and a cheeseburger. Very disappointed. The sundae was left to melt for 10mins before the burger was ready. Then I had a cup of melted icecream given to me with a very insincere "sorry about the wait." I mean sure it's maccas, no one is expecting gourmet quality. But selling melted ice cream is taking it too far. Why not wait until the burger is done to make a decent sundae fresh? Does no one value the utter basics of offering a bare benchmark of proper service or product quality? How can you not give the customer something that is no longer an icecream? When you expect the customer to part with money?

Missing item from orders over various occasions - - the staff there needs to actually care about their work!! Ordered there many times through Uber eats and at least a third of the orders that comes through would end up with something missing in there. Experiences this issue at literally no other McDonald's restaurant. This single establishment is dragging down the brand reputation of the entire McDonald's Australia.