Guzman Y Gomez - Box Hill

This place used to be really great but seemingly has dropped the ball lately. We've given a few more chances but our latest order was the worst yet and I don't think I'll be going back. Food was stone cold, soggy and stale. The presentation was also pretty bad (the burrito bowl looked thrown together and was all to one side).

I used to be a regular customer at Guzman Y Gomez Box Hill south. I used to get meals regular size and i was happy with everything. Since few of my last visits, when I am ordering it the regular meals they are half full. I have complained about it the manager was pretty good guy he apologised and fixed it for me. When I visited the store today got 2 regular veggie bowl and 2 regular veggie nachos. All were half full. When complained the girl I forgot to get her name was VERY RUDE she is like this is how we give. I was like I am having my meals from here since a year and I know whats the meal size is. I was so angry and embarrassed at the same time. She was like I am filling for this time and I will not from the next time. How ridiculous customer service it was. And I have decided not to visit this store anymore. Price of the food is being increased starting this year and bowl size decreased to half and rude staff members.. Simply terrible.. thumps down Guzman Y Gomez BOX Hill 👎🏻👎🏻

I've ordered here probably 30 times, I've tried pretty much everything on the menu and I've never had a bad meal. They're always so quick, even when it's busy. I mostly order through their app and pick up. Not sure if they prioritise orders through their own app but it's never been more than a 10 min wait.

Huge inconsistency in their food. Customer service is always horrible, employees come off as rude and distasteful towards customers. Saw an employee handling the hot chips with his bare hands. In addition, there’s always something missing in my order… The portion sizes is so little and looks silly compared to their packaging. Ordered brown rice in my burrito bowl, which was not cooked at all! Extremely disappointed.