Cinnabon

Staff were friendly and, when engaged, communicated well. However, the person taking my order was a bit distracted - it seemed like there were only a few staff working and he was trying to deal with a baking oven issue at the same time. This theme of distraction was evident in our food, too. The combo items were missing. One of the kid's cookies was the wrong type. The quantity of meat and extra ingredients was less than I typically get from a Schlotzskys. For example, there are about 5 jalapenos total on a medium sandwich. These mistakes are surprising and disappointing when I am used to excellent service from Schlotzskys.

I love Schlotzskys. However this particular one is not good. The food is always inconsistent, and I get the same thing almost every time. Its always a gamble weather or not they will decide to make your food right. Today I added a bowl of soup along with my sandwich. I don't know if they only have one size for to go or what, but its really tiny. Fine, cool. But also its not even full. Its like 1/4 empty. This location is close to my home, but I'd rather not waste my money there anymore if they really don't care about the food they prepare. Its not just about the soup, I've had SEVERAL other issues with them in the past. I'm done. Lesson learned.

I had to go back the the drive though because it was a wrong. Again. Every time I go them they get it wrong. And the salad is mediocre at best. The size is much smaller, less chicken, , less pecans et all, changed the salad dressings. The girls are nice enough. I'll go to new on Ronald Reagan. Give them a chance.

After ordering our food as dine in and taking our number we sat and waited for 20 minutes. I got up to go ask what was taking so long for two sandwiches, as the restaurant was empty. Our food had been sitting on the counter in to-go bags, unannounced, for 15 minutes. I'd understand if they were busy and didn't know who the food belonged to, but it was only us and they did nothing while our food got cold and soggy. Doubt we'll go back.

Austin girl here, been around a Schlotzsky's 60 years. I thought they gave me the wrong sandwich because there was all this meat in it (I stick to the original). Staff pointed out the original does have ham. Well I be dang, do not recall tasting ham before and I've certainly never had this much meat before. Got me a fav Schlotzskys people!

I ordered a cobb salad and received lettuce and croutons. It had no bacon, avocado, cheese or egg. It was nothing like the cobb salad I have received from other locations. It looked half eaten. I was unsure if it came out of the trash. The blue cheese also looked half consumed. I did not eat it. I called the location and the manager hung up on me. Update: manager contacted me via email to offer me a $5.00 credit. In addition, I can stop by and get a meal for free if I tell them I’m “On the complaint list”. This is real.