El Pollo Loco

Very bad chicken and dirty place. My ordered was online for Legs and thighs black beans and corn tortillas. And they gave me a mix of chicken, pinto beans , and tortillas were not corns, the chicken was burned, and old. I had to go inside for my order the place was dirty 8 persons working there and they couldn’t clean their kitchen. Not good place to eat, bad chicken ad burned , employees don’t care . Never again I will go to this place.

So I ordered from the app curbside and went to pick up my food when I got there the lady bringing my food out told me they didn’t have anymore chicken soup which is okay and to get my refund through the app ( just downloaded today ) so have to figure out how to do it……… so I get home and got everything out the bag and both my food entree is not how it’s supposed to be I ordered a double chicken bowl with no avocado and no cabbage and a chicken tostada salad they both came with only chicken rice and beans that’s it no sour cream no salsa just plain I’m really disappointed and FYI in the picture I added my own cheese to my bowl and my friend added the hot sauce to her tostada other than that it was just chicken beans and rice they didn’t even give her creamy cilantro sauce

Seems like they can never get my order right, especially if I go in at night where the kids working in the drive thru are often obviously high and sometimes reek of hippie lettuce. Poor customer service, always messing up my order and often times giving other people's orders to me, giving me the wrong change, the list goes on. I get accidents happen but everytime its something, from now on I'm going to the one on Herndon