Sato Japanese Restaurant

I like to say the food was very good and the cook we had was nice and funny. My family and I was there last night and it was our first time being at Sato. Even though we had to wait 40 to 45 minutes for a table. Then we got a table and we had to wait again for a server to take our drink orders and food orders. I order a apple bay drink and had to wait a long time for it but my server told me they didn’t have it, so I order a mango margarita. My server was very nice and told me the drink was on her and yesterday was my birthday. They sing happy birthday to me and also apologize for the wait time and also explain why and what was going on. I appreciate the customer service, good food, and strong mango margarita soooo good lol and birthday song.

So I ordered the steak dinner @ $22.95 (understandable) my child asked for just a side of steak, which was about the size of my fist, and not an expensive cut. I was charged $15.99 for ONLY a side of steak. No veggies and rice bc she doesn’t eat that from here. And the miso soup was cloudy. I wished I had a pic of that but she took it too fast. I most likely won’t return here. When I questioned the server, she caught an attitude with me. They ended up charging us for a kids plate after I had to ask multiple times.

This use to be our favorite go to spot for Japanese. Asked for no veggies in my food and received veggie, during dine in. The cook verified before making my food that I wanted no veggies and still cooked my food with veggies. Put veggies on my plate after looking disgusted and taking them off he individually took the other veggies from the rest of the meat, bell peppers with I cannot stand!!! Not only that my the sever was the worse! She comes to the table talking like a little baby (can’t hear her) takes the order, bring the drinks and we don’t see her again to check on us until someone literally had yo go get her! She came out talking about “I heard you were looking for me” what do you think; with these empty cups. Then had the nerve to bring the check and boxes because she knew she wasn’t coming back. Had to ask others for things we needed. The owner/manager asked how was everything I told her, she did not seem to care and said “sorrrreee” while walking away!

Very happy with our visit here. Came in with my family of 5. I have 3 small kids 7 and under and only had to wait a few minutes for a seat. The chef was exceptional! Gave our kids a wonderful first experience and was tipped very well for doing so as he spent so much time on our kids and giving them a great time. The food was also AMAZING!! Would recommend this restaurant to any family of all ages!!!!

My party of 20 was confirmed a day before arrival. We had reservations at 7:00pm! I was aware that we would not be seated until everyone was there. We all arrived on time no later than 6:50pm. We kept being told by the host that we would get seated in a “few minutes”. We didn’t get seated until 8:25. If they were unable to handle the large party they should have verbalized that over the phone when I made the reservations. - management was not helpful very rude and short. Upon arrival a sign at the front stated they were short staffed (not mentioned during reservation). Finally being able to discuss issues with management she was able to provide “free Saki” and that’s it. This establishment needs renovations and management upgrade. Food tasted good although cook lacked enthusiasm and entertainment.