Starbucks

Waited in drive thru for approximately 30 minutes. When we got to the window, we were handed a drink that was leaking all over the place. We were given a few napkins, and it seemed the guy at the window couldn’t get away from us fast enough. At the rate it was leaking there were not enough napkins, and the drink had leaked all over my husband and I. Finally, we figured out that there was a huge crack down the side of the cup, so went inside to address the situation. We noticed the large amount of drink that had leaked all over the side of the car when getting out, as well. My husband walked in and the guy wasn’t surprised…..said they had gotten a bad batch of cups in and proceeded to place the whole cup into another cracked cup. He was not helpful, nor very friendly and seemed put out by having to help. I understand that things happen, but if you know cups are compromised, why put drinks in them in the first place?? And when the employee noticed it was leaking at a rapid rate, why were we still handed the drink? I shouldn’t have to worry about this kind of thing or mediocre service when I pay for a drink that costs nearly $7.00.

College town location; drive thru line ridiculous. I dont understand why Starbucks does not take their ridiculous drive thru line into account when opening new locations. This one was pretty efficient. Dropped off passenger to just go in to get drinks. Parking was rough. They were out of my drink-which has become the usual at locations near my home as well. Staff seemed very organized and cranked out orders quickly. When we walked in there were about 15 drinks on the pick up spot and they were checking the ones that seemed to be there too long. Clean bathroom and dining area. Was a little confusing where line was but that was because people were waiting for their drinks in odd spots. She liked her peppermint drink so all was well. Overall this location had great staff and efficiency. Parking and drive thru line up just sucks royally