Cold Stone Creamery

5-6 employees standing in back in circle talking with one person out front, all appeared to be teenagers. When an associate came from the back because a line started to form she did so AS SHE WAS DRINKING HER PERSONAL DRINK. Didn’t wash hands or put on gloves. I had to ask her to please go wash her hands. Won’t happen again because we won’t be back to pay $7+ for a size small & deal with that kind of customer service, so many other great Coldstone locations in the area!

A worker was making my Oreo goldmine and dropped the caramel bottle behind the area where she mixes the ice cream and then just wipes the bottle off with her apron, squeezes caramel from the bottle she just wiped off and continues to mix up my ice cream. Nasty and unsanitary. Never again at Coldstone in Concord Mills

I had an amazing experience yesterday with Tiffany at the Cold Stone in Concord, NC yesterday!! It was my first time not ordering in person. Tiffany had excellent customer service skills on the phone. It was my Dad's birthday and I live an hour away. I wanted to surprise him with a cake, but it I decided to go with the cupcakes. Tiffany helped me with making the cupcake just like his favorite cake. She followed up with me and I had Postmates pick it up and deliver it to him. My Dad was so excited and surprised. He loved the cupcakes. Thank you Tiffany you made our day!

was about three staff just standing around while my party was clearly waiting to order. the woman who finally came to take my order scratched her nose before putting gloves on, then put gloves on without washing her hands (whatever, I can excuse that part). however, she then proceeds to WIPE her nose WITH her gloved hands and then gets my ice cream. to do that during the COVID-19 pandemic is SO unbelievably gross.

i love coldstone in general but this one was bad. the chocolate ice cream is good, i got chocolate chips and kitkats with it but the lady there gave me two singular kitkats in my medium, i would’ve liked more. she also told me to follow her to the front of the line, ahead of five people which was weird and uncomfortable. when i went to pay, the worker looked annoyed that i hadn’t yet. wouldn’t recommend this coldstone.

My husband and I stopped for some ice cream while visiting Concord Mills. We love Cold Stone but this was our first time at this location. Very disappointing. Two employees were working but we only have complaints about one. The lady who started our order was wonderful. The older lady who finished out our order literally threw down the bowl she thought my husband said he wanted and said “I’m just not understanding your order” after he told her he had said he wanted chocolate ice cream, not the vanilla she was getting out. She continued to talk to him & treat him very rudely. Not to mention what she ended up making wasn’t even what he wanted.. She apparently had no idea what a white chocolate dipped waffle bowl was even though they had them. I hate to even give a 1 star- I would give no stars when it comes to how we were treated. I guess the 1 star it’s making me leave goes to the other employee.