Subway

Amazing. First there is no effort to communicate with the customer. This seams family owned, and they are much more interested in arguing among themselves, and they will just make whatever features for your sandwich they decide. Decides on their own to double meat. Decide on her own to cover with lettuce. When corrected and requested it to be removed, my chef loudly yelled "oh my god!" Second, they tried to sneak a handful of shredded mozerella from a Kroger bag in place of fresh mozzarella slices after telling me it has an increased price. The two employees making sandwiches wore gloves, only one wore a mask. Other employees behind them handled food without gloves though, topping off the vegetables rather than rotating out the containers also!! This was the last straw. Incredible. Terribly incompetent at best, fraudulent at worst. Spend 3 mins and drive up North Decatur to visit one that isn't a family trying to scam you, or too busy watching videos in the back.

Visited Sep 22, 2021 around 11am. Found slime in my fountain drink after I drank most of it (checked, and it was NOT backwash-- it was pink and jello-like). Seemed to be attached to the ice and likely came from the ice dispenser. In most cases, slime or a little mold in the fountain is not life-threatening or very dangerous, but for some populations it can be. I didn't discover the slime until I was home with my beverage, and their answering machine is full. Didn't get a chance to talk with store directly about this, so I'm posting this review in hopes that the owners will see it and clean the fountain AND the ice maker soon. Otherwise, our visit was good-- kind staff, quick service. But it's impossible to ignore something so gross.

I found it interesting that they do not take coupons! There are coupons all over....after trying a second and third stop with the same results....I went home and made my own sub😉 is there a list that indicate what shop will take their coupons? I finally realized why? Check it out for yourself. You may see it differently.

Wouldn't accept my coupon, which I can understand. I've been in business where I had to turn down customers. But don't wave your hand at me and tell me that I'll have to go to "a slower Subway." It was pretty rude. Rather, apologize for the disappoinment, offer an alternative (especially since we'd already made up two sandwiches), and in the future put up an obvious sign explaining the policy before we get to the end of the process. Much respect for any business doing so well, but the execution was lacking. This was my second time at this location, but there won't be a third.

While I was inside ordering my husband in the van waiting he text and told me to tell the subway lady that there were rats all outside coming from the bushes. That they need to do something to keep them from coming inside. The lady pretended she did not understand English that good. Well guess what I will not go back there, that is nasty. Subway is not what it use to be. I am surprised they don't weigh their sandwiches. They are getting very stingy with meats and veggies. And who would not care about rats. I was scared to death. Pretend you don't understand, the health dept. Will not pretend. They will be checking at night when the rats are roaming. Good luck.