Pizza Hut

Worst location ever! My daughter ordered 35$ worth of food. They told her they had no driver but they were using a third party for delivery and I would be charged for that service I agreed. 2hours later no delivery. I called the location they put me on hold and never returned. 3 hours later I go to the Pizza Hut wait in line over 20mins just to get to the window for them to say I’ve been refunded. I asked why? And I wanted to reorder at a discount for the inconvenience. The young lady at the window told me my food was sitting there in the warmer I said can I just have my order please I’ll warm it up she says I’d have to repay for it I was refunded. So she wanted me to repay for food that had been sitting for 3 hours. I asked to speak to the manager the manager refused to come to the window stating I’m to busy to talk. I was told that my food would be thrown away. I was confused just give me my good please. She said no. I asked again to reorder. She told me she was refusing service because I was holding up the line and if I didn’t move we would play the waiting game. I was confused because I wasn’t rude or unpleasant I just wanted to understand why I was being inconvenienced and why I couldn’t reorder. I waited 3 hours and I waited my turn in line when I had to drive to Pizza Hut to inquire about my order that was never delivered. I never received a phone call stating we can’t deliver your order nothing. I was treated like I was an issue because I placed an order. I never received my food, I wasn’t allowed to reorder. I finally just saw my funds go back to my acct after a few days….worst experience ever. I will never revisit I suggest you don’t either service and food I’d below average. Horrible service Pregnant girl rude Management is rude they wouldn’t give names

Line was terrible.if you go to the window to put in a order let them put it in drive around and wait for it and have someone take it to the car when it's ready and the ones that's ready for call in give them there's and keep going. We had to wait for the ones who place there order than to get there pizza it was crazy and the pizza was hard and cool not warm or hot. Try a new system to make it work people was leaving because of the Wait. Everyone is short of people and i understand but try something different to help.

I ordered a pizza today (6/16/22) at 11:11am and the guy that spoke to me said my pizza would be here at 11:41am. The pizza is paid for and I still have NOT received my order. The time is now 12:56pm and I have been holding on the phone for over 30 minutes to speak to someone and get information as to where my order is. No one has responded or picked the phone up and I am listening to the recording. I want a refund for waiting over an hour and some change for my food.

If I could give zero stars I would. DO NOT ORDER FROM THIS STORE!! We had guest over preparing for a wedding the next day and ordered a pizza. Almost two hours passed when we realized we hadn't received the pizza. When we called, they were closed and the app on our phone said the pizza was enroute in and would arrive in 45-50 minutes (it still says that when we click on the link a week later). We called the 800 number and they answered, apologized and stated they would refund our money. A week passed and no refund. Called the store a week later and was passed around twice on the phone and left on hold. Then, they took me off of hold and just left the phone off the hook. We sat for over 40 minutes listening to them talk in and work and when we started yelling "HELLO" they hung up the phone.

Do not waste your money at this location. They are rude, unprofessional and disrespectful. I ordered 2 pizzas. They arrived 20 min past the delivery time- I was okay with that because I’m very understanding.. I opened up my pizza boxes, and I was upset. The pizza toppings weren’t placed on top of the pizza, instead they were thrown inside the pizza box itself. The second pizza, was NOT cooked fully. We tasted dough and immediately spit out the pizza. I spent a total of $33 and I didn’t even get to eat. I called the store immediately when I found out it wasn’t cooked, 2 employees answered the phone and yelled “ this store is closed” the store closes at 11, but the employee said they’re closing at 8 pm.. makes no sense. I will not be ordering from Pizza Hut, I rather stick to dominos or papa johns pizza.

I ordered a pizza at 8pm. Waited over an hour. Kept calling the store to get an update and the never answered the phone. Needless to say I never got my pizza. I called the corporate office to complain and will never order from them again. I even called another store, but their ovens were down. Unbelievable!

Horrible, horrible customer service. I am visiting from out of town and planned my order to take to my hotel. I placed it online and after the time stated on email went to pick it up. I got there, wasn't greeted, I was the only person in store. They finally asked about my order, and I gave them the details and they walked away. I ended up waiting ANOTHER 30 MINUTES for my food. It was also not even hot. I was so disappointed to have had this experience and do not recommend this establishment to any other patron.