Domino's Pizza

I ordered delivery for the the pizza/pasta combo on Sunday night, May 15th around 9pm, and after waiting 2 1/2 hours the pizza tracker randomly updated saying delivered, but it never arrived, and I was still charged $30 (I even tipped $9.75 because of gas prices). I called the next day for a refund and the manager said "I don't know how to give refunds but I'll call you back" then they never did. I called 2 more times that week and each manager said the same thing, one even said they would call the district manager and immediately call me back, but again, they did not. I filled out an online form about it over a week ago, got an email saying they'd look into it, then nothing. I contacted Domino's on Twitter, gave them all of my information again, they said they would contact the store, and AGAIN, no has contacted me. You better hope you get your order because they're taking your money either way.

Ordered a pizza it was paid for and never got it so I called and waited for them to pick up the phone for 23 mins and my daughter called and held on for 20 mins and I called this morning and the female who answered the phone said when they are busy they aren’t answering that phone and I said they need to answer because people aren’t getting their orders and the only way to let them know is for them to answer the phone and she said she doesn’t care who tells her that she should answer the phone that she will not be answering that phone and I told her she did not have to be rude I wasn’t being rude to her and she hung up on me. I have never dealt with such a childish person in my life. The owner of this place needs to rethink her/his staff. So it’s nice that they owe us a pizza and still can be nasty like we did something wrong. Please hire adults because the person on the phone acted like an entitled child.

I have order there twice and both times they had shut down the delivery service. Neither time did they notify me. And this time they made my order all the way to the quality check portion and I've been waiting 2.5 hours and so I called and they told me they cancelled it. Had I known that I would've ordered somewhere else. Would not recommend them they will cancel your order and not tell you.