Domino's Pizza - Derry - Londonderry - Waterside

Ordered food online at 9:20 I’m staying only 3/4 doors up from them so I put down for collection (and also because on the app it said it would be longer for delivery) , on the app it told me it was ready so myself and my boyfriend went to go get it. We got there and they told us it’ll be another minute or 2, which was fine whatever , a couple came in and they were in the same situation as myself. When the couple asked (after 10 minutes) how long more one of the servers told him “it’ll be another 10 minutes as we’ve to re cook your garlic bread. Bare in mind the delivery drivers were in and out with the orders. So then we asked about ours they said it’ll be another 10/15 minutes (this was just under an hour of us waiting) 2 of the ladies working there were absolutely horrible and cheeky and when the phone was ringing they ignored it. The language coming from behind the counter was ridiculous. So after an hour my boyfriend went up and said we’re sick of it so they then apologised and offered us a refund but they’ll still give us our food AND to deliver it to our door… an hour and 40 minutes went by and no sign of them so myself and my boyfriend walked down and one of the lads working there couldn’t believe that we still didn’t get our food.. and once again we got told it’ll be another few seconds. We then eventually got our food. But no I will never ever be ordering from there ever again , between the situation with the food and the rudeness from the staff it’s a disgrace I honestly don’t know how the place is still open.

The dominoes Waterside, Derry is a shame the to dominoes name. A friend of mine ordered from this place receiving feathers on the chicken and was promised a refund that was never received(today being months later). Recently I have ordered and received completely different food compared to what I had ordered, although dominos continued to use the same packaging and sauce to convince me that I got what I ordered. Do Better.

Ordered a pizza and arrived cold, waited over an hour for delivery. Called shop 4 times before anyone answered the phone. Definitely won’t be ordering again. Staff wasn’t very polite on the phone when they did answer. They advised they put a note on the system for next time I advised there will be no next time the girl then said she would refund me. Still Disappointed

There’s a lady working, in her presence I kind of left threatened as she is an racially abusive lady. I overheard passing comments on people based on their race and the country they belong. I felt like it isn’t a good place to do business at all. I am afraid for the people who work there. She should removed from her job for having such a sick mentality