Jersey Mike's Subs

I placed a pick up order for 2:32 and my order wasn't ready till 2:45. This place is always slow every time I order which I understand. However, on top of my food running late the staff wasn't properly wearing their masks , the grill cook had his nose out of the mask the whole time, one of them straight up wasn't wearing a mask at all. While they were polite the lack of following public health guideline was extremely unnerving.

The absolute best customer service I have ever received. They even custom made my order with no questions asked. I'm not sure of the woman's name that helped me (Maybe Pam) but she was awesome. I highly recommend trying this as a better sub and sandwich alternative to subway. It is kind of hard to see where it is located but it's to the left of the giant eagle at perimeter.

The customer service at this location is awful. Many have already posted that they close early all the time. Recently had an experience where the guy working the grill came to take my order 15 minutes before the end of the day. After his eye rolls, he said “No I am not making that we are closing soon”. He walked away, went in the back and started slamming things around. Then came back and asked if I still wanted the sandwich. I said yes and he went in the back and started mouthing off and slamming more things. The other associate had to tell him to leave the building. She made the sandwiches and rang everything up. Others in the store were discussing similar experiences with him. I spoke with the manager the next day and was told they were “working” on getting the closing early issue fixed and that this was not this guy’s first time having problems but they couldn’t get rid of him because they are short staffed. Sounds like poor management and just excuses. I was told the owner or area supervisor would call….never have.