Hooters

I’d give it less than one star if that is possible. My wife and I ordered burgers. Her Cali burger with bacon came with just the meat patty, some wilted lettuce, and an onion. Not to be outdone in the level of “we aim to displease”, my smothered mushroom burger had nothing but a hockey puck on it. I understand times are tough with staff shortages and supply chain issues. A simple phone call to say they were out of stuff would have been great. No problem. But this level of ineptitude or lack of care goes well beyond anything comprehensible. You should be ashamed of yourselves. I sincerely hope the management and staff find different career paths because this is not in their wheelhouse.

It took forever for our food to come and when it did my fries look like scraps. Everyone else’s fries look full and fluffy. Others came after us and got their food before us and the regulars ate two helpings before we received our appetizers. The drinks are weak! Two margaritas taste like juice. When we entered, we were told there would be a fifteen minute wait and the seated the party of 5 behind us before they would let us speak. There were empty tables everywhere. Then they say someone else a party of one that was also behind us at an empty table that was never offered to us. This is the worst it has ever been. No it wasn’t crowded and the weren’t short staffed according to other staff.

I experienced great customer service by a waitress named Erica. She made sure my experience was as pleasant as possible. It really meant a lot being that I haven’t been out to eat since my wife passed 3 years ago. I look forward to coming back to this location in hopes to be serviced by Erica. Great job picking your staff!!

Ordered 10 mild wings, well done, flats only, they told me they don’t do just flats anymore… cool! So I still ordered them when I received my order I went home without checking it…. BIG MISTAKE! I only had 9 wings, they looked raw & I had 7 legs and 2 flats. WOW!!!!! Go to a real wing spot for wings everyone!

This was a somewhat good experience. Obviously, the taste, texture, and juiciness of chicken is subjective based on different taste buds. However, I was expecting a consistent experience with a well done chicken wing meal. The wings definitely needed to stay on the fire for another 5 minutes. I wouldn't have mind waiting, but this definitely wasn't the best meal I've had here. They need to have the option of well done chicken, or quote unquote juicy

I went to Hooters at Gwinnett and had a horrible experience. My husband and I went there for our Date Night. It was beautiful day so we decided eat outside. As we were walking by the outside seating we noticed how nasty and unclean it was, so we decided to go inside, when we entered , there was no one there to greet us, so we went to the bar. After going to the bar no one ever greeted or acknowledge us. After several minutes of just sitting and waiting for someone to at least give us a menu we decided leave. This is worst experience I have ever had at Hooters!!! I will never recommend this location to anyone I know. What a disappointing experience!!!!

My husband and I go to this location often the service we received from Ms. Erica a couple weeks ago was refreshing she has great customer service and always has a smile. If you ever go to this location ask for her. My husband and I always have a great time especially when you have great service that is the most important thing for us.