Panera Bread

I went to the John's Creek location over the weekend. First, there was no one at the register when we walked in. We had to ask if someone could come over. Then before we tried to order, another customer complained that there is no soda in the machines nor is there any ice. The girl didn't even report that issue to anyone. Also, none of the employees were wearing name tags and when asked for names later on, I was told they don't know the names of their co-workers. Really??? So now I tried to place my order. I usually get a special order which I know they can do because I had previously contacted customer care and they emailed me back with step-by-step instructions on how to make the order and ring it up on the register since this sandwich is no longer on their menu unfortunately. Customer care suggested for me to hang on to the receipt so it's easier for them to see how to ring it up which I did. I usually get a chicken Caesar salad sandwich on my bread of choice. First, they told me they can't do it. They wouldn't even acknowledge the email I had from customer care or the receipt which shows I placed the same order about a month ago. Then I was told they don't have the ingredients for it. So I said then you better take the chicken Caesar salad off your menu as that's misleading to your customers. They said, why, we still sell the salad. Well then it's the same ingredients from the salad just on our bread of choice. Not sure what's so difficult about that. I asked to speak to the manager and "Jason" refused to come over to speak to us but instead he walked by several times smirking at us. Panera Bread lost 3 customers as me, my mom and my sister were all going to place the same order. Extremely disappointed.

Panera location is now putting lunch meat on their sandwiches. Instead of actual roast turkey slices as advertised it's now cheap imitation turkey lunch meat. Below are 3 of their own marketing pics and the sandwich I was just given. Disgusting. If they've changed their menu they need to update their website. If it's the franchisee at this location being cheap then they need to tell customers what they're getting.

I'm giving this score because I purchased a cinnamon bagel, blueberry bagel and oatmeal this morning. I had two problems and cannot get the store on the phone. I have been calling for an hour straight and the phone rings out ( no answering service)and there were 6 people working in there this morning. The cinnamon crunch bagel had an onion taste to it and the oatmeal had way too much milk/cream something. It was more like baby food (mushy) . If someone from corporate could please reach out to me it would be greatly appreciated.

If i could rate this 0 stars I would. I came in tonight (07/28) around 7:30. The young man who took my order was nice although I was sad they were out of my favorite food (the chicken salad). I instead ordered the strawberry salad and mac and cheese. I have came to this location for 10+ years and they have always asked if i wanted chips bread or an apple. They didn't ask but i assumed they would just give one of them which was fine. When I got my food, the salad had no chicken on it and I had no bread. I just assumed this you pick two combo didn't come with bread because i hadn't gotten it before. When i went to ask the girl to add chicken, she took my salad back into the kitchen and handed it back with chicken on it… she had no gloves and gave me back the same salad i had previously recieved. Anyone who works in food knows this is a MAJOR health violation. Not to mention i had to say excuse me several times because she was on her phone. I then realized on my reciept that my meal was supposed to come with bread. There were 5 other people in here and it was as slow as could be. I have always loved this location but it seems to be going downhill especially when you hire workers like that.

I’ve had several bad experiences with Panera. This one wasn’t as bad as the rest. However there was an order error on Panera’s end in regards to our drinks. Food was okay, we took our food to-go & the bread that comes with the soup was literally just tossed in the bag and roaming around. Not properly packaged, to me that’s not hygienic at all.