Woodwork

Always a treat to dine at Madison's Grill, but we where thrilled to learn Chef Chris Hrynyk is behind these great creations and a new menu! I had to dig in to a few of the dishes before taking a picture, breakfast & evening dinning where equally excellent. Attentive and courteous service by Kevin rounded the culinary experience and we look forward to returning!

Absolutely amazing experience at this restaurant. Went for our anniversary and had an incredible dinner with above and beyond service. We were then pleasantly surprised with a beautiful personalized dessert and some cherries on top ❤ would definitely reccomend this restaurant for anyone celebrating or looking for an overall wonderful experience.

Our experience was fantastic, loved the ambiance and decor. It was a special night as it was our 30th anniversary. We had the 3 course meal with wine parings and it was great. Our server, Solomon, was attentive, friendly and courteous. He was knowledgeable about the food and wine and made the night very enjoyable. Is it pricey, yes but that been said we had a great time. We stayed in the hotel so took our time close to 3 hours, we were never rushed obviously, we were given the only window seats in the restaurant. I have looked at other reviews and most are excellent but for those that had a bad experience I can only say that there are mostly good times but you cannot please everyone all the time, for us it was great and a meal to remember especially the rack of lamb.

We decided to change up our valentines day dinner and try something different this year. My coworker highly recommended this restaurant for their lunch. We were very disappointed at both the service and food. For a meal that costs over $100 per person this was definitely not worth it. We were greeted by an unorganized team of staff. The waiter that we got didn't really know the dishes they were providing and wasn't able to give us too much info. We asked how is the lamb cooked and the answer we got was " its baked". It turns out the lamb has a very sweet sauce and my wife did not enjoy that at all. Good thing she liked the beef wellington. The main dish was at not even hot, i would say warm at best. The desert was a mediocre, which disappointed my wife even more because that was her favorite course. We asked the waiter if the creme brulee had a strong cinnamon taste to it because my wife cannot stand it at all. He told us its just a touch of cinnamon, but in fact the whole creme brulee was cinnamon flavored. We didn't want to raise a big fuss over this because it was valentines day and didn't want to ruin anyone else's night. Needless to say, we will not be ever coming back here again. This is our 5th valentines day dinner and the most expensive one and yet got the worse service and sub par food. The only part we really enjoyed was the cozy environment.

I have been to Madison's Grill several times over the past 5 years. I made a reservation for Saturday February 13th, 2021 at 8pm for valentine's day. My partner and I were also staying at the Union Bank Inn that night. At 8pm, we walked into the front lobby. There were several other couples standing waiting; at least 2 more couples arrived after us. At 8:20pm, an employee came to ask if we had been spoken to. I said no. She did not ask if we had reservations or who had arrived first. One guest attempted to ask an employee what was happening and was told they were very busy. I made eye contact with several employees over the course of our wait. At 830, one couple that arrived after my partner and I were sat at a table. I then watched the gift I had asked to be placed on my table, be placed on theirs. I informed the man of this, only then was I asked my name and reservation time. The man who was sat at this table informed the staff they were not first in line but were told to keep the table. We were offered wine several times while we waited, politely declining each time. At 845, we were sat at a table. We were given sincere apologies for the wait. I have worked in several restaurants over the past 7 years. I understand the workings and mishaps that can occur in a busy dining room. If tables are occupied by others who are staying past their allotted time, there are not many avenues to take in order to open up space for the next people. I also understand the value of keeping patrons informed about what will be happening during their time at a restaurant. The core issue with this experience was the fact that there seemed to be a disregard for close to a dozen people waiting to enjoy their evening. I understand that a business cannot control how I feel. However, the lack of awareness for what was happening at the front door of their business was alarming. I was not and am not angry; more disappointed that neither I nor the people around me were taken care of. I would have appreciated some acknowledgement from the staff that I had a reservation and it would be honored. I enjoyed my evening with my partner. The food was delicious, and our server was very kind. I hope my next experience at Madison's Grill will help balance out this one.