Delux Burger Bar

Beyond impressed! Customer service is priceless! Ordered a takeout here today and when I got home found out that we were missing one order of burger. Called them and they apologized and said to come right away and pick it up. Got there and a server helped me right away. Then another server asked if it was me who called and when I said yes, she also went to get the order. Long story short, they refunded me for the burger, gave a $25 gift card and a $10 off my next order! Wow 🤩

The food here is delicious, fast, good quality, and the atmosphere is relax, just like the servers - everyone was attentive and friendly. The burgers specifically were quite large, fully loaded with a huge pickle on the side. The meat was juicy, and cooked medium well. We were very happy with everything we ordered - the mushroom burger with ceasar salad, and a bacon burger with a poutine. In the end, we opt out of dessert, but we were surprised to receive a little container of pink cotton candy. What a nice touch! Our quest to fill our burger craving was complete.

After two visits I'm totally sold. 10 beers on tap with a couple of craft selections. The decide I'd somewhere between a pub and a upscale restaurant. The food is great, and only slightly more expensive than it should be. The burger was decent, though nothing to go crazy over. The Salmon Club though was fantastic. And the poutine was top notch both visits, would definitely recommend. Service was pretty good both times too. Will certainly be back for some patio beers when the weather is better. No dogs on the patio right now, but I'm told they are working on amending their licence to allow it. Tie-up outside the fence should be fine.

We actually enjoyed some of the food at one point in time, definitely pricey though and maybe not as quality as the price would indicate. I was still willing to support a local business understanding the financial challenges the pandemic had bestowed. The real letdown was supporting a business with intention over the pandemic and being welcomed until the rep programs inception. I even shared a couple private conversations with the owner which I felt were respectful and open. Specials were always available for takeout too which was great for the oilers specials, with 4 kids it’s so much nicer to watch the game at home. Well I called to place a takeout order for the oilers specials about 120$ order in October 2021 and was told the special was for dine in only. I said oh it’s always been available for takeout during the pandemic and your post doesn’t indicate dine in only. I also said I’m not allowed to dine in due to v status so it feels really unfair especially after being a vocal supporter of this local business. Knowing that the sweet girl who answered didn’t have much input I politely said ok thank you but I will need to cancel this order. I then wrote a comment on the business Facebook page and their specific post for that day asking for some clarification or for the opportunity to speak about the experience, instead of responding the business hid or deleted my comments. I then posted the comment again identifying that it had previously been hid or deleted. I also wrote a post tagging the business on my own page and no response. Months later in feb when the rep program was being removed, I private messaged the business asking if they were welcoming all patrons or keeping rep program— no response. This business has certainly implied that they are happy to turn away business from those who believe in medical freedom of choice. Choose with your dollars folks. This local joint has lost our business forever. And Im A squeaky wheel so here we are. All it would have taken was an opportunity to chat. Cheers

Not the best burgers (or fries), but the mini-donuts are amazing: Ordered from this place because it was still being advertised as Deluxe Burger Bar via online delivery and its burgers had received a good review in EDify Magazine (Avenue Magazine). I was pretty disappointed with my burger (wasn't much better than a McDonald's burger imo) and the pricey craft soda advertised in the online menu was not the one I received in the end. And for some reason the outside of the container that the food came in had a smear of sauce that was not part of the order. I called the restaurant and the situation was redeemed with a $10 gift card, which I used to buy mini donuts later on. The mini-donuts were absolutely incredible! So while I wouldn't recommend the burgers (or fries or soda), I would recommend the donuts.