Firehouse Subs

My husband went & got us lunch at Firehouse, today. He got us both the Smokehouse brisket and cheddar. OMGSH, it was the best brisket sub I have ever eaten!!! So smoky and succulent. If I had to complain about anything, it was extremely overpriced & for the price, they should give you more meat on it, for sure! $36 for 2 combos! This is the ONLY reason why I can't give a 5 star. Due to the price, my husband said he will not be back. We enjoy our weekend cheat meals, but we could have bought a whole brisket for $40 & smoked it on our Traeger. Again, it was absolutely delicious, but not for the price.

I’d eat here again if it were free. If I have to pay, I’d rather eat Subway. This isn’t even the same league as Jimmy John’s, Potbelly’s, Quizno’s, etc. Everything tasted fine. Both of our sandwiches had a pleasant, slight sweetness to them. Neither sandwich had enough lettuce, tomato, or onion for our taste, but this is a minor point. The real issue for us was freshness. The bread was not made fresh, which makes a huge difference. Fresh bread is a treat, while day old (or more) bread is just okay at best. The lack of freshness continued with the salad, as you can see from the lettuce in the picture. Maybe it was a good thing that our sandwiches barely had any lettuce on them. They didn’t include the cookie we ordered, so be sure to double check your order if you go. Check your veggies, too.

Incompetent pickup/delivery procedures. Firehouse Subs on Greenriver Rd, Evansville places delivery orders on a rack in front of a glass door facing the parking lot. Everyone can see the food sitting there. People are waiting in the parking lot and are stealing the food when it's placed on the rack. On 02/17/2022 at about 7 PM Firehouse Subs said somebody already picked it up. No! It was stolen. Support said "you're the only driver that was sent" so somebody that was not authorized to pick it up picked it up = STOLEN. When an order gets stolen, they cancel the order. If a driver gets too many cancellations for any reason, the driver gets their contract terminated (fired) by the robots. To avoid a cancellation penalty I paid with my own money $33.51 because Firehouse Subs is allowing their food to be stolen and refuses to remake stolen food. I have bodycam footage of their bad pickup procedures and pictures of my receipt. I don't enjoying paying money for other people's/restaurant's incompetence in preventing theft. 1) Put the food behind the counter and if it's hot food put it on a heating mat or in a food warmer. Act like you care. 2) Make the driver give YOU the name. Do not say "Are you here for John Doe." That's wrong because thieves will lie and say yes. 3) Confirm the order by making the driver show you the order details on their phone screen. No phone, no order release. You act like you do not care about getting your food to your customers. Drivers caring more about your customers than you is shameful. Drivers should not have to pay for your theft friendly pickup procedures.

We are from out of town and walked to get subs from here. I ordered the club and was disappointed! I had one piece of ham and one piece of turkey. The bread was soggy and the bacon was just little pieces. My fiance had the steak and I specifically ordered no peppers, of which there were, of course. He had a tiny piece of cheese on his. I did have a bowl of potato soup as well, which is delicious, but was only half full. It was definitely NOT worth the money we spent.

I decided to visit this sandwich shop for the first and now last time. I walked in and there were no customers besides myself. I ordered the large brisket and cheddar sub. It took about 3 minutes before the lady started on my sandwich. She placed the meat and cheese in some type of cooker. It took about 3 minutes before the cooker finished. When the lady picked up the wrapper containing my meat and cheese it was dripping water. She carried it over to the counter by me and commenced to pour off a bunch of water. She placed the meat on the wheat bread and wrapped it up and put it in a styrofoam container and finished my order. Total time was in excess of 10 minutes and when I got home total disappointment set in. My first bite was all bread so I took the sandwich apart and there was no cheddar cheese left on the meat and as the picture shows, that is how much extra bread there was with no meat on it. I spent almost $12.00 for what I would call a $5.00 sandwich. I will not visit this business again. It is an overpriced shop with under value sandwiches.