Cold Stone Creamery

The manager at the Eastside Cold Stone creamery is very rude. She was very snappy with the people in front of me in line. Apparently there was a glitch on the website and they couldn't honor the order I made for a cake which was fine. When I first got asked what I had needed, the girl disappeared and started working on something else. I've been went out to get my phone to show her the order, and when I came back in she rudely said come over here. I told the manager that they should probably get that fixed in a regular tone and she yelled at me as I was walking out the door and told me that nobody's perfect very rudely. I completely understand that sometimes things happen when electronics are involved, but the way you talk to people can be helped, especially when you're in management

Ordered an ice-cream cake and I got a call at 8:15pm the night before I was set to pick it up that they ran out of white icing?? And they were also out of quite a few colors of icing, so I had to pick on the spot from a pathetic selection of colors. When I picked up the cake, it didn't even have a top or bottom border... I mean, it tasted okay but I just wanted the cake I ordered. Absolutely not worth the money, I wish I had just had time to order a cake from somewhere else.

We took the kids as a treat and it was enjoyable to watch the artisans make the ice cream mixtures. However, it you're looking to go for an inexpensive ice creamery this is NOT the place. Granted, we knew it was higher in price, which is why we took the kids as a special treat. The ice cream mixtures are fun but very sweet. Overall, it was a nice artisanal ice creamery with a beautiful bakery smell. 😊😊😊😊