Chipotle Mexican Grill

My Wife went in to order from here because we had my niece and nephew for the evening and they love Chipotle. Long story short, the staff was rude to my 9 year old son and my 8 year old nephew while they were ordering and on top of that they were out of plain rice at 6:30...You close at 10!! Some people don't like cilantro....Think about that!! Very lucky it wasn't me with the kids or words would have been exchanged and not about rice!! My "Karen" moment lol.

Mixed reactions on this one/visit. My burrito had to be made 3 different times. It took 3 different employees to make it. My girlfriend got a (an) burrito bowl. There was a lot of juice left in/on it. We had also gotten a (an) large chips and queso and a chips and salsa. The chips were stale and had to get/ask for another bag. My girlfriend was told multiple times that her/the salsa while we were still ordering. When we got to our car we saw that we had not gotten it. When she went back into the store to get it, they seemed very annoyed and gave her the smallest container of (the) salsa. There was plenty of staff, they just seemed to want to stand right by each other and chit chat instead of helping the customer.

Over the last 2 months you've received 30 TOTAL reviews (current through 1/22/22): 5 star reviews (4 Total in 2 months) 4 star reviews (0 Total) 3 star (1 Total) 2 star (1 Total) 1 star (24 total reviews) 24 of your last 30 reviews are 1 star!! Are you seeing this? Just how bad you're restuarant has become.. how low you've sunk! I'm honestly surprised you have even a single 5-star review! Truthfully! You better straighten yourselves out and file in line quickly or you're done. That's not anywhere close to a sustainable business model from any standpoint! But especially from a customer service standpoint!