Fazoli's

This was a good first visit, especially for the price. I had lasagna and the Pene in spicy sauce. The lasagna was good with some s as it was added, but I still didn't like the flavor of the pene sauce. The best was the endless breadsticks, I ended up eating 4 of them. They have a lot of butter and garlic. The people working there were very friendly and helpful.

Not a good visit last evening during dinner time. The place was basically empty. We were there with our young grandkids who love pasta. Thankful we checked and found the kids' milks were several days beyond the expiration date. The staff had to search the back room to find some which were not expired. The restaurant was unbelievably hot while the food was luke warm at best. Food was not good tasting, even the grandkids wouldn't eat it. The exception were the bread sticks which were good. We really wanted this go be good. Was a disappointment as we got the feeling that no one really cared.

Fazoli's is a mediocre Italian-ish fast food restaurant. It is not a favorite of mine, because the quality of the food is not really good, and after tonight, my wife and I have decided that we will not return again. Regardless of the location, the noodles are always dry and crunchy on top, and lack the rich flavors that Italian food is known for. The other reason that we will not return, is because of a rule that they have in which they will not hand food for a mobile order through the drive-thru window. If you place a mobile order, you MUST go inside to pick it up. I've never heard of a restaurant with such a rule, and I'm not going to get my two toddlers out of the car into the freezing weather to walk inside and pick up an order that is ready, then have to get them back in the car. If I am going to go through all of that, then I'll go to Olive Garden or some other better quality Italian food restaurant.

Stop eating in this place, I’m in the Emergency Room cause a piece of glass in my food, it went into my mouth!, from the food plate I was eating (Chicken Carbonara). And for sure soo terrible the actitud from the “manager “. He think everything is about money!. He Don’t care about health... lucky it was in my mouth and not in the mouth of any children. Again be careful with this “restaurant”... which don't deserve to be called as for... Update: They’re refusing to pay for the Emergency Room...

Went to pick up food ordered online and asked to redeem a code. The cashier didn't check to see if it took the money off. When we brought it to her attention she said there was nothing she could do about it! We asked for a manager! When he came up my husband was trying to explain what went wrong and the manager snapped at my husband. Not professional at all! Will never go back there again! Train the employees better.

Food was great as always, new to go "boxes" ? Portions seemed a lot smaller and I'm sorry two bread sticks just isn't enough for single meal (I just love bread ❤️). I also have a gift card I can't use because it can't be used with any coupon or promo deal ? Weird huh ? Bottom line food is consistently delicious and definitely add the chocolate cheesecake for dessert, you will not be disappointed. 😊