Roll'd

After lining up with a whole cabinet full of rice paper rolls (soldiers), my friend and I were told that they wouldn't accept our promo for 6 free soldiers due to too many using the promo that morning. I understand the demand would be high, but there's no grounds to deny the free rice paper rolls when there is an entire cabinet full of them, just so that they can make more money with paying customers. Honestly really disappointed that this business was more interested in taking money than honouring their promotion/partnership with loyal customers.

My partner attempted to order at Roll'd today whilst it was a little busy. The staff made no attempt to track who was waiting and served other people who had only just approached. This is very poor service, on both and cutting in customer and the staff. Hopefully the owner reads this and attempts to train their staff better in future.

Went to frankston food hall and decided to have a roll with pork crackling. The roll just disingrated as soon as I picked it up. The pork meat was so hard as was the crackling. The roll was so dry and hardly anything in eg carrots. No corrinder it was just horrible because we went on Easter Saturday so was charged a service fee of additional $2.50 All I can say is. I will never get anything from them again.

I love Rolld but the service at the Frankston store is awful. They always run out of rice paper rolls especially Tofu and they wont make any for you even after as early as 1.30pm in the afternoon. They are the only Rolld store that does that, all the others will make fresh ones up until they close pretty much. I've been on a busy Saturday and told them it was my birthday (in lockdown I came out just for that) and they still wouldnt make any at 2pm. The staff are often cold and they have messed up the order multiple times putting the low carb tofu rolls in despite me repeating which ones I wanted. When I have ordered hot food the food was good but took a while and since Karingal has opened it's very easy to see how poor the service is in Bayside in comparison so I will always try and go to Karingal from now on.