Chipotle Mexican Grill

The SLOWEST chipotle I’ve ever been to. We’ve tried this location 3 times and each time we’ve waited almost an hour past our pick up time. It’s currently 7:02pm, I’ve finally gotten my order and it was supposed to be done at 6:20pm. For food that is precooked and scooped into a bowl, that wait is unacceptable. Aside from the wait time, they got our order completely wrong on two of the three occasions. This time they didn’t include my third side of sour cream and my quesadilla has no veggies in it.

This is by far one of the worst chipotle's I've ever ordered food from! Never buying from here again!! There was weird fabric in the sour cream, I had also ordered a bowl and it had some sort of pet hair??? Unfortunately I didn't realize this until I was more than half way done with my meal... Also I ordered this quesadilla and for some reason there was charred pieces almost thrown in it??? Super weird and very disappointed what even is this.

Idk who in their mind would make a bowl like this. I had sour cream on the bottom, little bit of carnitas, more sour cream on top and a HUGE amount of guac smh this was no where near my order. It was so nasty to even look at. So upsetting. I call and the “manager” offered to redo it but I had just gotten home so I wanted my refund. He said I’d have to go online smh so inconvenient. This place truly isn’t that bad I haven’t had a bad experience til now but this really was BAD! After talkin to chat, I did end up getting my refund. But I just hope whoever did this got spoken to or something. From now on I’ll have to double check my bowls before leaving smh

Food as usual was good. I had placed an online order with and estimated pick up time of 830. I got there at 830 but never got my food until 955. There were no offers of refunds or apologies. Multiple people had waited an hour plus for mobile orders as they continued to work through the line of walk ins. I had been asked my name for my mobile order 3 times and each time was told it was coming up only to never get my food. Extremely disappointmented and recommend people don’t place online orders but order inside instead as at least that way you won’t wait over an hour like me.

This is the absolutely worst chipotle I've ever been to. Any time you go here there is a 50% chance that they have run out food. Ordering ahead online does no good because the food is never ready for at least 20 minutes after the promise time. The quantities are highly inconsistent, usually verging on war ration size. The employees are nice and generally friendly but they can't handle the volume of orders that go through the restaurant by any stretch of the imagination.

The one on 40 is much better. At Wormans Mill, the chicken is burned and tastes terrible (completely smokey and black). The bowl was half empty: I don’t mean the bowl was filled and the foil top was clear. The bowl itself was filled about half way to the top. I had rice with about 1/2 to 1/3 the normal servings of everything else. It was a waste of my hard earned money and we are all still hungry! Do yourself a favor and go somewhere else.

So I was there today. Maria was working out front. She is absolutely amazing and can really cover some ground competently. Basically does the work of two people. When you show up on the weekend or any other time she isn't working, the whole place goes to he'll in a hand basket. To management: fix the problem. Duplicate Maria or pay her more to teach the others how to do their job correctly.