Chili's Grill & Bar

We had never been here and we were far from home near our original Chili's and couldn't make it home in time before they closed so we decided to try this Chili's out. The servers were so nice. We got our drinks, chips and salsa really fast. We ordered our food and it didn't take long to wait for that. The only thing I disliked was my food wasn't hot but lukewarm. I ordered the Cajun chicken pasta with no onions, It was delicious. The flavors were all there. Very tasty just didn't like it lukewarm. The chips and salsa were on point very delicious. We got there at 9:30 pm and out by 10:15 pm. So that's my review at this location of Chili's.

In general, the food is decent. I've ordered food here before and it's been pretty good - what to expect when eating Chili's. However this is the first time I've dined in. Firstly, we were seated and I had to get up and go to the bar to tell them we had not been serviced yet. Then, like most chain restaurants, they have dispensed with their physical menus in place of scanning a QR code to access a menu on your phone. This is more of a critique of restaurant chains in general. The server forgot two items in our order and had to be reminded twice. Then took their time fixing the problem. I also had to stand up and wave down our server to be checked out. All in all, the food was okay but the service was terrible. I may order take out from this chili's since it's 500 meters from my house, but I will not be dining in again.

Fantastic. These folks were having a rough time but the staff has really turned it around. And thankful for that because of how few they are. American backbone is restaurants like this, that take hits and keep giving it their best. Because they try and they care. I can see it. And mega-Kudos to this place filled with regulars and doing their best with a shadow of the labor formerly, abundantly at their disposal. It's tough and Americans don't consider "give up" an option. I enjoy seeing that example. Even a chain restaurant in a fairly large town like Garland can show ppl what a patriotic example of capitalism can look like and always pull through, no matter what outside forces try and destroy it. Easy to take pride in and damn the naysayers.

The two times that I visited were in between peak hours. I was alone so I was seated in the bar area, and each time the service was a bit frustrating. The visits to my table were limited to taking my order and bringing a very delayed refill. The most recent time, my appetizer had been forgotten until I asked about it after my food was dropped off by another server. After everything, I paid and left without further contact. The food was great though!