Mcdonald's

I normally love McDonalds, but I don't plan on ever eating at another one again. I've been using the mobile app for a year now and have never had any problems until today. I placed an order ahead of time since I had to be at work within a couple hours so I wanted to get it quick and get back home to rest and get ready for the day. Everything went smooth, my phone's slow but that's beside the point. We get in the store and find out the fryer or fire (couldn't hear well in the place) was out so we wouldn't be able to get half of our order, that's fine. I asked if there was a way I could get a refund so I could take my money and go somewhere else, and this is where the issues started. The manager told us that we'd have to go through the app to either cancel or refund the order. I went through every link I could find in the app, including "Order Details". Another customer more familiar with the app even tried to help me. None of the other managers came over to assist, no one offered any help of any kind other than this customer. Neither of us could find a place to cancel or refund. I tried to google it and figure it out but no results came up. So I asked if there was any way they could simply give me my money back since I couldn't do it through the app and they said no. By this point my mother was so mad at the lack of service and lack of assistance with the app that she used the "f" word, which she literally NEVER does. I did call the corporate office but since it was close to closing no one answered the phone, but I will be calling back on Monday. This experience was, by far, the worst I have ever had at a McDonald's. There are others in the area that are always better, but I don't think I'll ever go back to another one. I

They regularly change the time that you can get lunch, it’s either 1030 or 11 depending on how they’re feeling I guess. But if the outside menus in the drive through show lunch, and they’re telling me that I can’t order lunch… while only showing me lunch options 🤔 why tf can’t I just get my kid some nuggets at 10:45?? They also forget the apple slices in my kids happy meal almost every time.

As a fast food worker, this was sad. No greating and when I said I wanted to correct my order she rolled her eyes and said hold on and shut the window. Other then that food isn't hot. Never is when I come to this location and this is the one I live closer to. I will no longer come here. So disappointed.

Are you kidding me?!? This place is absolutely ridiculous. I work morning and today (06,16,22) I tried to get breakfast before going into work. Got to the drive through at 6:15 before I go to work at 7am in bigsandy and we waited until 6:40 and STILL no one tried to even take our order?!? Half the time my biscuit is hard as a rock but cmon

Came in today ordered 2 of the 20 pc nuggets 2 lg fries 2 hamburgers and a large tea the girl ask what kind of sauce for the nuggets I said ranch and ketchup got to the window to get order missing ketchup missing tea missing straw for tea and no napkins and chicken nuggets taste nasty and hamburger was soggy fries was nasty and tea was sour I've eaten here before and never had this bad of service or bad food but this was bad should have spent my 30.00 at chicken express I've only ate at one McDonald's that was this bad it was in little rock but I think it was better at least you could eat the food

The night shift is an absolute joke here. The frys in my order were old and stale with no salt on them, they didn't give any dipping sauce for the 20pc that was ordered, both burgers on the order that had pickles only had one single pickle slice on each one, the crispy McChicken patty was old and a soggy McChicken, and they took it upon themselves to just not make a drink from the online order because "they were out of sweet tea" and didn't want to ask what other drink we would have wanted.