David Jones Glen Waverley

This is such an amazing store. Has many levels full of everything you could ever possibly need. The overall layout and design of the store is really quite impressive and definitely is worth stopping in, to at least have a look around. The staff are very friendly and are more than willing to assist you with any questions or queries that you may have. There is plenty of stock so you are guaranteed to discover what it is that you set out to find. I was really impressed with this store and will be returning again in the future.

Would highly appreciate “Yvonne “the lady at watch section. What a great customer service , with deep knowledge of all the watches. Bought two branded watches as been served by her . She got such a patience, she listen us and knew what exactly we were looking for. After the sale she explained the guarantees and policies as well. Served us with a big smile all the time. I would say she is a great assets for the company. Thanks Yvonne again 👍

Had a really upsetting experience at a check out counter yesterday by a staff member name starts with J. She didn’t seem to be interested to serve me initially and when I asked politely if they have a plain paper bag (which I was happy to pay) she just started to put the items into a plastic bag, and said they don’t have a “paper bag” without even making eye contact with me or provided other paid options. A moment later another customer arrived behind me and this staff greeted her immediately. I just asked why am I being treated differently and she said, oh no why would you think that please don’t think that, in a really sarcastic way as if I was making a silly accusation. I’ve shopped in this store many times and had good experiences prior. This was really disappointing but I’m not longer surprised seeing other reviews on poor customer services.

I am very disappointed with the service and treatment on Saturday, 12th February. I came in to get a wedding gift for my best friend and his bride-to-be. I’ve bought this present before on many occasions, a his/her’s Chanel perfume set. The present totaled almost $400 in which I had very poor customer service. The lady I dealt with did not give me a Chanel box or another brand, didn’t wrap the gift (wanted me to pay another $10, which I said no), and gave it in a standard David Jones bag. There was no samples/testers which I asked for. I am very disappointed with the service. I will not be returning to the fragrance department in David Jones. I cannot believe the rude service and lack of effort put into the purchase. Would not recommend.

Experienced the rudest sales person at David Jones Glen today (Sunday 27 Feb 2022). My three-year-old daughter put a toy on the ground wanting to play with it, only to be stopped by a staff member saying once the toy touched the ground, it was dirty, and they could not sell it anymore, so we would have to buy it. I think if that's their view towards a kid trying out a toy, they should have a policy where customers cannot try out a piece of clothing unless the customer is buying it, or that if a customer tries on a piece of clothes, the customer would have to buy it. Ridiculous customer service. Complete nonsense. My family will definitely not return. Do NOT go if you don't want to be treated like trash.