Grilld

Great service, efficient workers and high quality results of the food ordered! I ordered a large order and they didn’t get anything wrong, which I thought was impressive. All the food was packed into bags properly, without damaging or spilling any of the food either :) Overall was a great experience with take away food/order. Would definitely recommend Grill’d from here.

Thanks guys, our faith in Grill'd has been restored. We came to you because another branch fairly nearby we used to frequent had gone downhill badly over the course of a year or so. I won't name them. We all enjoyed our burgers and the kids really behaved themselves, which is always a good indication of contentment levels. My wife did complain that the burgers have shrunk noticeably since we first started coming to grill'd but to be fair, we did notice that a while back before we came to you. Just a couple of points FYI if you're looking for ways to improve: The phone app you use to order from the table is rubbish. I made two attempts to order with it and it locked me into a screen that I need to get out of to complete. When I tried to move back it dropped the order. I did that twice on two, four person orders and then gave up in disgust and came up to the order desk. The other thing I noticed. That stick with the red and white ends you are supposed to use to check if the table has been checked by a waiter for satisfied customers was left untouched. I noticed the same thing at the other branch I mentioned on prior visits. If it's not important you should take it away. If it is important and I were mystery shopper checking to see if you were following franchise standards, I guess I would have marked you down on that. Thankfully, we were satisfied and came away feeling well fed and happy. Thanks.

Horrible service!!!!! There should be a zero star option, don't even deserve one star. Waited one hour for just one burger takeaway. The order has been sitting there for half hour, the staff claimed to have called our name few times, no one answered and they just left the bag sitting there. There are only 3 tables occupied (besides us) and there there so many servers. Not to mentioned that the music was blasting away. Surely they noticed us sitting there waiting, yet no one bothered to check. And the one who took our order should have checked. No apologies whatsoever. They bothered to redo the order, waited another 20mins and it is still cold. Horrible service considering there are no short of staff and not busy

Customer service is about options. Tell us what you can do, not what you cant. Train ur staff to be positive and be welcoming. We came in so excited to dine in to our favourite restaurant, but this place was different from the other Grill’d restaurants we’ve visited. I understand the pandemic rules, and I get that without vaccination certificate, you wont be able to cater us. I totally get that, but at least be human, take time to think of options and show your customers how you can help. That’s why you are there, not to rush your customers to go away. We were travelling and of all the restaurants along the way, we went out our way to find Grill’d, as we love your burgers! Been loyal, and whenever we have visitors from overseas, or we have friends over, we always bring them to your restaurant! The GPS took us to this Grill’d Glen Waverley restaurant. my wife and I with our 10 year old daughter came in, and very excited to place our orders. The staff then asked us to show the vaccination certificate. I showed mine (mobile). Now, we just remembered, only when we were there that my wife’s phone’s dead and wasnt able to show her certificate. The staff’s first reaction was, sorry we cant help you. Remember, I HAVE MY CERTIFICATE and was hoping that you’d show us your customer service skills. The mentality of “no we cant help you” was in that room. Why not offer options? If that was me, I’d ask what phone do you have, we can charge it for a minute or two, just to be able to show your certificate. Or, offer hey I can only order for take away. I had to tell your staff, cant you do take away order instead? I have my certificate anyway. Eventually was able to order take away and my wife and daughter had to sit outside their restaurant, waiting,feeling not valued at all! Its not that hard to show initiative, and CUSTOMER SERVICE and be human. I think you just need to learn that word, no matter how good your food is, if you don’t have the customer service skills, you will push loyal customers away.