Rusty's Pizza Parlor

Placed an order to dine in and waited awhile while noticing people that ordered after us, getting their order before us. Went to the counter and saw what looked like our order sitting there but were told it belonged to "Glenn" and not "Gail" which was us and were told that our order was still being prepared. After hearing Glenn's name called for another 15min over the intercom, I asked the person to double check agian that our order for "Gail" is actually there and being prepared. Guess what, nope. So just maybe the cashier made a mistake and wrote the wrong name but I guess that's never happened before. Asked to speak with the manager but "Teresa" was not there or any other manager. No apology was given or anything to make things right. On top of that there wasn't anyone wiping down tables or picking up after customers. Toilet paper on the ground in hallway outside the bathrooms. Hopefully changes are made.

This place used to be one of my favorite. I am disappointed with what they delivered today. I ordered a large pizza with pineapple and onion toppings. Guess what, onions were all burnt. I called them and told about this, store manager happily replaced the order. Guess what, onions were burnt again. Called them and the guy tells me that onions are so thin that they will burn...What?? This was not my first order and No onions were burnt in my earlier order. Listen to your customer, try to figure out what went wrong...