Chipolte

I ordered $35.00 dollars worth of food and this is all they gave me for my order to go. Then got told by the store manager this is all I ordered but was charged $35.00 dollars and that their online order system was messed up. They re-cooked the order again and when I was givin' the order the second time it was only a small cup of steak meat. There goes my door dash order and money just thrown away. Be careful ordering from this place.

We placed an online order for pick up tonight and ordered 3 bowls, 2 bowls were missing lettuce which was ordered . We also ordered a large chip and guacamole which is 7.00. The guacamole was missing and when we asked the employee started “sorry we are out” and then continued cleaning. No offer for refund or anything. I understand help is short right now but I don’t believe charging for items not available or provided to be good business practice.

Katy went out of her way to make sure I had a good experience. I placed an order at what I thought was this location. When I went to pick up the order I realized I had placed it for a store over an hour away. Even with a line of people out the door Katy grabbed a notepad and had me write my order down. She made it personally as well and filled my bowl up!! Thank you so much Katy ☺️🖤

First time to this location. The store was dirty, the guy barely put any rice or beans in bowl when I asked for more black beans he put four in!, yes FOUR BEANS!, then when it was time to checkout I used my app because I had a free bowl and the lady said “UGHHHH” like I was some kind of charity. We eat at Chipotle at least twice a week, not this one. I will never set foot in this store ever again. You’re better off driving out to Benbrook

I saw the commercial for the new brisket bowl and was so excited to order it. I just got my delivery beans rice and sour cream only wow when I called to report the mistake They didn’t offer to send me out a new bowl they took the tip away from the delivery driver and gave me a discount on the order amount Which is no fault due to the driver but the restaurant itself