Starbucks

Thank you Starbucks Team you guys are awesome 👏!! I came today. Oct. 6,2020 at 12:35. And received a sweet treat!! You have no idea how much I needed that today, it’s the little things that mean so much. It was just a nice gesture to be appreciated as a customer. Tell the cashier my grandkids really liked her clown Halloween makeup, that was cool. They are ready for Halloween.

I’ve been coming to this location for 12 to 13 years now. Never had an issue until a week or so ago. I was placing my order and I asked foe some siracha sauce and the associate say they didn’t have any. I asked if they had any other hot sauce was “ this ain’t chipotle” a simple no would have done it. Then I hear him laugh with someone else after I left the drive-thru. I spoke the the manager Terry and she apologized and said that the next order was on the house and asked for my full name to put it on her books. Today I tried to redeem it and the manager said my name was not on the books and she had to talk to the manager Terry and see what happened. The manager on point couldn’t do anything for my order since it was to big of an order( under 20 dollars). This is leaving a very bad impression on how they run business in this location.

Customer service was terrible. The line was a long wait with no one at the register and and staff seemed indifferent to even acknowledging waiting customers. After finally placing my order and a long wait later, I noticed other customers seemed just as frustrated as me. I never received my drink because after flagging a staff member down, I was told the nitro machine was broken and the person moved on to someone else’s order. I could not get my money back as no one was available again at the register and staff were too busy to care. Left -$5 short and no drink. Also, this location has no business accepting online orders if they can’t even handle an order in-person. Clearly understaffed and managed poorly. I will refrain from buying Starbucks.